Public Enquiry Officer & Front Desk Coordinator

Mitie; Wymondham; Vor Ort; GBP 6.000 - 7.000; Teilzeit

Zusammenfassung

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a Public Enquiry Officer/Receptionist for its Norfolk area. The role involves providing a courteous reception for staff, visitors and colleagues, handling calls, and managing face-to-face and remote information at the desk.

The position requires a presentable, engaging personality, strong organisational skills, and the ability to take verbal statements accurately while maintaining building security and tidy reception areas.

Qualifikationen

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g. printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Must be able to take down verbal statements accurately.
• Responsibilities of post and keys.
• Greeting visitors, providing face to face and remote information.
• Call handing and redirection.
• Refer on advice enquiries and complex cases to appropriate colleagues.
• Ensure reception area is tidy and presentable.
• Maintain building security by following safety procedures and controlling access via the reception desk.
• Any other duties as defined to be part of the roll.

Aufgaben

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g. printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Must be able to take down verbal statements accurately.
• Responsibilities of post and keys.
• Greeting visitors, providing face to face and remote information.
• Call handing and redirection.
• Refer on advice enquiries and complex cases to appropriate colleagues.
• Ensure reception area is tidy and presentable.
• Maintain building security by following safety procedures and controlling access via the reception desk.
• Any other duties as defined to be part of the roll.

Kenntnisse

Reception experience

MS Office

Office equipment

Professional appearance

Communication skills

Verbal statements

Front desk security

Visitor greeting

Call handling

Refer to colleagues

Tidiness

Access control

Any other duties

Jobbeschreibung

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a Public Enquiry Officer/Receptionist for its Norfolk area. The role involves providing a courteous reception for staff, visitors and colleagues, handling calls, and managing face-to-face and remote information at the desk.

The position requires a presentable, engaging personality, strong organisational skills, and the ability to take verbal statements accurately while maintaining building security and tidy reception areas.