Public Area Cleaner

Peoplebank; Cardiff; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Worldwide hotel discounts

Employee meals while on shift

Holiday entitlement 28 days increasing

Referral bonus £250 per hire

Wagestream access

Career progression opportunities

Mental health support line

Yearly Xcape stayover after 1 year

Discounts across retail and dining

Job summary

Hilton Cardiff is seeking a Public Area Cleaner to maintain the highest cleanliness standards across the hotel, delivering an excellent guest experience. Reporting to the Head Housekeeper, you will perform routine cleaning tasks and ensure public areas are pristine and welcoming for guests.

The role focuses on creating a positive arrival experience, with responsibilities including greeting guests, presenting public spaces, and upholding service standards aligned with core values.

Qualifications

• Excellent customer service and guest handling.
• Ability to work with minimal supervision.
• Team player with a positive attitude and reliable work ethic.
• Eligible to work in the UK.

Responsibilities

• Welcoming and acknowledging all guests; anticipate and address guests' service needs.
• Ensure public areas are beautifully presented to create exceptional experiences.
• Maintain high levels of customer satisfaction in line with standards.

Job description

On the edge of the city's Castle Quarter and only a few minutes from Cardiff Castle, Hilton Cardiff is surrounded by the city's best shopping and dining

We are currently recruiting for Public Area Cleaner to join our Truly Talented team.

Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel. You will perform all required cleanliness tasks and ensure that our guests are receiving an excellent guest experience.

What we offer

• £12.71per hour
• 2-3 days a week (around 18 hours in total)
• Worldwide employee discounts at Hilton Hotels through Go Hilton program;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Public Area Cleaner, your focus will be to create a positive and memorable arrival experience for guests through high standards of cleanliness and efficient service.

Responsibilities of the Public Area Cleaner will include but are not limited to:

• Welcoming and acknowledging all guests; anticipating and addressing guests’ service needs;
• You will make sure that all public areas are beautifully presented to our guests, playing a key role in creating exceptional experiences;
• You will ensure a high level of customer satisfaction is always delivered in line with our core values and standards.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Highly self-motivated, confident, decisive and able to work with limited supervision;
• Outstanding customer service skills with the ability to anticipate guests needs;
• A team player able to work to defined procedures and standards;
• Results-focused with a desire to succeed.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the Hilton Cardiff

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.