Head Housekeeper

Hilton Belfast; Belfast City District; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Worldwide employee discounts at Hilton

Colleague hotel discounts across all A

28 days holiday increasing to 33

Employee Assistance Line

Wagestream access

Referral bonus £250 per hire

Free meals on shift

Long service awards

Job summary

Hilton Belfast is seeking an experienced Head Housekeeper to lead the housekeeping team and uphold the high standards guests expect from Hilton. The role requires strong leadership, operational planning and a proactive approach to delivering a flawless guest experience.

This permanent, full-time position involves managing rotas, training staff, inspecting rooms, and collaborating with other departments to ensure exceptional cleanliness and presentation across all areas of the hotel.

Qualifications

• Proven experience as Head Housekeeper or 3+ years as Deputy/Assistant Head Housekeeper in a hotel or hospitality setting.
• Strong leadership and management skills with a focus on delivering high standards of cleanliness.

Responsibilities

• Lead and develop the Housekeeping team to deliver consistently high standards.
• Ensure bedrooms, public areas and back-of-house areas meet Hilton's cleanliness and presentation standards.
• Plan daily operations and allocate staff according to occupancy and requirements.
• Manage rotas, productivity and labour costs.
• Recruit, onboard, train and coach team members.
• Conduct regular inspections and address standards promptly.
• Manage performance, attendance and conduct fairly.
• Collaborate with Front Office, Maintenance and other departments to resolve issues.
• Oversee stock, linen, amenities and equipment management.
• Ensure Health & Safety, COSHH and hotel policies are followed.

Skills

Leadership

Team management

Communication

Organisational skills

Attention to detail

People development

Health & Safety

COSHH knowledge

Hotel systems

Microsoft Office

Tools

Microsoft Office

Job description

Ideally positioned on the banks of the River Lagan, Hilton Belfast offers a central and vibrant location, just moments from the city's top cultural landmarks, thriving nightlife, and key business districts.

Lead the team that makes every stay exceptional

At Hilton Belfast, a great guest experience starts with the details, a beautifully prepared room, exceptional standards of cleanliness and a team that takes pride in getting things right.

We are looking for an experienced and passionate Head Housekeeper to lead our Housekeeping team and play a key role in delivering the high standards our guests expect from Hilton.

This is an exciting opportunity for an established Head Housekeeper, or an experienced Deputy Head Housekeeper who is ready to take the next step in their career.

Working Pattern

This is a permanent, full-time position, working 5 days out of 7.

As hospitality is a 24/7 operation, flexibility is essential. Your working pattern will be across Monday to Sunday and will include a mixture of day and evening shifts, weekends and Bank/Public Holidays, depending on the needs of the business.

• Worldwide employee discounts at Hilton Hotels through Go Hilton program;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

The Role

As Head Housekeeper, you will take overall responsibility for the day-to-day leadership and operation of the Housekeeping department. You will lead, motivate and develop your team while ensuring our bedrooms and public areas consistently meet Hilton's standards.

Working closely with the hotel's senior leadership and operational teams, you will ensure the department is well organised, appropriately resourced and focused on delivering an outstanding guest experience.

Your responsibilities will include:

• Leading, motivating and developing the Housekeeping team to deliver consistently high standards.
• Ensuring bedrooms, public areas and back-of-house areas meet Hilton's cleanliness and presentation standards.
• Planning daily operations and deploying the team effectively according to occupancy and business requirements.
• Managing departmental rotas, productivity and labour costs.
• Recruiting, onboarding, training, coaching and developing team members.
• Carrying out regular room and public-area inspections and addressing standards promptly.
• Managing performance, attendance and conduct effectively and fairly.
• Creating a positive working environment where team members feel valued, supported and accountable.
• Working collaboratively with Front Office, Maintenance and other departments to resolve guest and operational issues.
• Managing linen, amenities, equipment and departmental stock effectively.
• Ensuring compliance with Health & Safety, COSHH and all relevant hotel policies and procedures.
• Identifying opportunities to continuously improve standards, productivity and the overall guest experience.

What we're looking for

To be considered for this position, you must:

• Have previous experience as a Head Housekeeper within a hotel environment OR a minimum of 3 years' experience as a Deputy/Assistant Head Housekeeper.
• Have significant experience leading and managing a housekeeping team within a busy hotel or similar hospitality environment.
• Demonstrate excellent knowledge of housekeeping operations, room standards and quality control.
• Have proven experience of managing rotas, staffing levels and departmental productivity.
• Be able to lead, motivate, coach and develop a diverse team.
• Have strong organisational skills and the ability to prioritise effectively within a fast-paced operation.
• Have excellent attention to detail and a genuine commitment to delivering high standards.
• Demonstrate strong communication and interpersonal skills, with the ability to build positive relationships across departments.
• Be confident managing performance and addressing operational issues when standards are not being achieved.
• Have a good understanding of Health & Safety and COSHH requirements within a housekeeping environment.
• Be comfortable using hotel systems and basic Microsoft Office applications.
• Have the flexibility to meet the operational requirements of the hotel

While not essential, the ideal candidate will:

Have previous experience working within a recognised international hotel brand, ideally Hilton or a comparable full-service hotel brand.
Have experience working within a branded hotel environment, with a strong understanding of brand standards, quality assurance and guest experience expectations.
Have experience managing a Housekeeping department within a high-volume, full-service hotel.
Have previous experience of Hilton systems, standards and ways of working.
Demonstrate a track record of improving housekeeping standards, team performance and guest satisfaction.
Have experience supporting or preparing for brand quality audits or inspections.

Previous Hilton experience would be advantageous but is not essential

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the Hilton Belfast

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.