Pub Team Leader — Training, Discounts & Career Growth

Greene King; Leigh; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Apprenticeship training

Brand discounts 33%/15%

Employee assistance program

Maternity and paternity policies

Menopause friendly employer

Inns and hotels discounts 50%/25%

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide the front-line on busy shifts, ensuring service standards are consistently high and customers are kept happy.

You'll deputise for management, coordinate the team, maintain a safe, legal and welcoming bar environment, and drive smooth operations while delivering great guest experiences across our pubs.

You'll lead by example, mentor teammates and handle issues swiftly to keep service moving and guests returning.

Qualifications

• Proven ability to lead a team during busy shifts.
• Ensure safety, legality, and cleanliness of bar operations.
• Provide heartfelt and memorable customer experiences.
• Ability to deputise for management and resolve issues.
• Excellent written and spoken English; allergen controls understood.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Attention to detail

Customer service excellence

Resilience under pressure

Positive team player

English proficiency

Job description

Greene King is seeking a Team Leader to guide the front-line on busy shifts, ensuring service standards are consistently high and customers are kept happy.

You'll deputise for management, coordinate the team, maintain a safe, legal and welcoming bar environment, and drive smooth operations while delivering great guest experiences across our pubs.

You'll lead by example, mentor teammates and handle issues swiftly to keep service moving and guests returning.