Pub Team Leader: Service Champion & Shift Lead

Metropolitan Pub Company; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Training and development

Staff discounts on brands 33%

Pension contribution

Employee assistance program

Maternity and paternity policies

menopause friendly employer

Greene King discounts 50%

Refer a friend £1,500 incentive

Wagestream access

Retail discounts

Job summary

Metropolitan Pub Company in London is seeking a Team Leader to guide the front-line team, ensuring shifts run smoothly and standards are upheld across our city pubs. You’ll motivate staff, deliver warm customer experiences, handle guest requests, and support managers in daily operations.

This role offers opportunities for growth within our brands and a strong focus on training, development, and community-minded hospitality.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues during their absence.
• Help organise and coordinate the team during a busy shift.
• Ensure the bar is safe, legal, and clean with quick issue resolution.

Responsibilities

• Lead and support the team during each shift to run smoothly.
• Maintain high standards of service and guest experience.
• Delegate tasks and resolve issues promptly on shift.
• Keep the bar safe, compliant and well presented throughout service.

Skills

Customer service

Leadership

Team coordination

Attention to detail

English proficiency

Job description

Metropolitan Pub Company in London is seeking a Team Leader to guide the front-line team, ensuring shifts run smoothly and standards are upheld across our city pubs. You’ll motivate staff, deliver warm customer experiences, handle guest requests, and support managers in daily operations.

This role offers opportunities for growth within our brands and a strong focus on training, development, and community-minded hospitality.