Pub Team Leader – Lead with Heart & Smooth Shifts

Heritage - BRA_208; England; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Discount 33% on brands

Employee assistance program

Family-friendly maternity/paternity

Menopause friendly employer

Greene King Inns discount

Refer a friend bonus (£1,500)

Job summary

Greene King is seeking a Team Leader to guide a busy shift, ensuring superb customer service, smooth operations, and strict adherence to safety and quality standards. The role emphasises leading by example, supporting colleagues, and resolving issues promptly to keep service seamless.

You will help maintain high standards, support a welcoming atmosphere, and ensure the team delivers consistently excellent experiences for guests across our pubs.

Qualifications

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Team leadership

Shift coordination

Safety & compliance

English proficiency

Job description

Greene King is seeking a Team Leader to guide a busy shift, ensuring superb customer service, smooth operations, and strict adherence to safety and quality standards. The role emphasises leading by example, supporting colleagues, and resolving issues promptly to keep service seamless.

You will help maintain high standards, support a welcoming atmosphere, and ensure the team delivers consistently excellent experiences for guests across our pubs.