Pub Team Leader: Elevate Guest Experience

Greene King; Hitchin; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Staff discount

Pension contribution

Wagestream access

Retail discounts

Refer a friend bonus

Résumé du poste

Pub & Dining in Hitchin is seeking a Team Leader to guide our bar and dining team, ensuring the shift runs smoothly and customers enjoy a memorable visit.

You'll lead by example, maintain high standards, and respond quickly to issues while promoting safety, allergen controls, and excellent service through every interaction.

Join a team that values people, safety, and belonging, with competitive pay and a strong package including pensions, staff discounts, and flexible perks.

Qualifications

• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• A great eye for detail and a positive can-do attitude.
• Ability to think on your feet and adapt during busy shifts.
• Be a role model to the team and provide excellent service.

Responsabilités

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for the management team and resolve issues during their absence.
• Help organise and coordinate the team during busy shifts to ensure smooth operations.
• Ensure the bar is safe, legal, and clean, handling issues quickly and safely.

Connaissances

Customer service

English proficiency

Team leadership

Problem solving

Description du poste

Pub & Dining in Hitchin is seeking a Team Leader to guide our bar and dining team, ensuring the shift runs smoothly and customers enjoy a memorable visit.

You'll lead by example, maintain high standards, and respond quickly to issues while promoting safety, allergen controls, and excellent service through every interaction.

Join a team that values people, safety, and belonging, with competitive pay and a strong package including pensions, staff discounts, and flexible perks.