Shift Leader — Elevate Guest Experience & Grow Your Career

SmartRecruiters, Inc.; Little Gaddesden; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Training and development available

Brand discounts 33%

Employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

Staff discounts 30% at associated pubs

Job summary

Pub & Dining is seeking a Team Leader to guide a busy shift, ensuring excellent guest experiences and smooth service. You will support the management team, resolve issues quickly, and coordinate staff to maintain high standards while keeping the bar safe and compliant.

The role emphasizes front-line leadership, a strong team player attitude, and clear English communication to train and motivate staff across our pubs and inns.

Qualifications

• Experience leading teams in hospitality or frontline roles.
• Ability to deputise for management and resolve issues promptly.
• Experience coordinating a team during busy shifts to maintain service standards.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Leadership

Customer service

Team management

English proficiency

Job description

Pub & Dining is seeking a Team Leader to guide a busy shift, ensuring excellent guest experiences and smooth service. You will support the management team, resolve issues quickly, and coordinate staff to maintain high standards while keeping the bar safe and compliant.

The role emphasizes front-line leadership, a strong team player attitude, and clear English communication to train and motivate staff across our pubs and inns.