Pub Team Leader: Drive Smooth Shifts & Exceptional Service

Greene King; Thornton; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Discounts for staff

Wagestream access

Retail discounts

Referral bonus

Employee assistance program

Maternity/Paternity policies

Menopause Friendly Employer

Greene King Inns discounts

Job summary

Greene King operates Chef & Brewer pubs nationwide, inviting customers to enjoy home‑style pubs with great food and drinks. As a Team Leader, you will guide the team to deliver a memorable visit, maintaining high standards and a welcoming atmosphere.

You will deputise for management during busy shifts, coordinate colleagues, and ensure safety and compliance while upholding the brand’s customer‑focused service ethos across our busy pub sites.

Qualifications

• A great eye for detail and accuracy to ensure quality service.
• Role model to the team, delivering consistent high standards.
• Ability to think on your feet and respond to busy shift demands.
• Positive can-do attitude and strong team collaboration.
• Sufficient spoken and written English to perform the role safely.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues during their absence.
• Help organise and coordinate the team during busy shifts, ensuring smooth operation.
• Ensure the bar is safe, legal, and clean, handling issues quickly and safely.

Skills

Attention to detail

Customer service

Team leadership

Problem solving

English proficiency

Job description

Greene King operates Chef & Brewer pubs nationwide, inviting customers to enjoy home‑style pubs with great food and drinks. As a Team Leader, you will guide the team to deliver a memorable visit, maintaining high standards and a welcoming atmosphere.

You will deputise for management during busy shifts, coordinate colleagues, and ensure safety and compliance while upholding the brand’s customer‑focused service ethos across our busy pub sites.