Pub Shift Leader: Elevate Service & Team Momentum

Greene King; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career development

Staff discounts

Employee assistance

Maternity/paternity policies

Menopause friendly

Inns & hotels discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide the shift so it runs like clockwork, ensuring exceptional customer service and smooth team operation. You will deputise for the management team and keep the bar safe, legal, and well-presented during busy periods.

Join Greene King’s community pubs and help deliver a welcoming, efficient service, while supporting apprenticeships, staff benefits, and career development opportunities across the brand.

Qualifications

• Proven ability to provide a heartfelt and memorable customer experience.
• Ability to deputise for management and resolve issues in their absence.
• Coordinate and organise the team during busy shifts.
• Maintain a safe, legal, and clean bar environment and address issues quickly.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Team leadership

Communication

Problem solving

Attention to detail

Job description

Greene King is seeking a Team Leader to guide the shift so it runs like clockwork, ensuring exceptional customer service and smooth team operation. You will deputise for the management team and keep the bar safe, legal, and well-presented during busy periods.

Join Greene King’s community pubs and help deliver a welcoming, efficient service, while supporting apprenticeships, staff benefits, and career development opportunities across the brand.