Pub Operations Lead — Team, Service & Safety

The Argyle, Holborn; Greater London; Presencial; GBP 28 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food & drink discount

Weekly tips paid

Healthcare plan

Wagestream access

Induction & training

My Fuller’s discounts

Resumo da oferta

Fuller’s is seeking an Assistant Manager to lead a pub team in Greater London. You will independently open and close, supervise staff, manage shifts, and ensure cleanliness and food safety standards are met.

You’ll drive sales, resolve guest issues, and support recruitment and training while maintaining a safe working environment. We offer tips with earnings and a comprehensive benefits platform.

Qualificações

• Experience leading hospitality teams.
• Excellent guest service skills.
• Ability to motivate and train staff.
• Strong organisation and shift planning abilities.
• Knowledge of health & safety standards.

Responsabilidades

• Open and close the pub, ensuring all procedures and standards are followed.
• Lead and support the team to deliver excellent customer service.
• Handle customer complaints and resolve issues effectively.
• Organise and manage shifts for smooth service.
• Maintain high standards of cleanliness and food safety.
• Conduct health & safety checks daily, weekly and monthly and address issues.
• Ensure fire safety procedures are understood and followed.
• Monitor stock levels, ordering, wastage and costs.
• Assist with recruitment, training and performance management.
• Drive sales and upselling while delivering a great guest experience.
• Communicate clearly with management and handovers between shifts.
• Lead by example and take ownership of pub operations.
• Create a safe, enjoyable atmosphere for guests and staff.

Conhecimentos

Leadership

Customer service

Team motivation

Shift planning

Health & safety

Descrição da oferta de emprego

Fuller’s is seeking an Assistant Manager to lead a pub team in Greater London. You will independently open and close, supervise staff, manage shifts, and ensure cleanliness and food safety standards are met.

You’ll drive sales, resolve guest issues, and support recruitment and training while maintaining a safe working environment. We offer tips with earnings and a comprehensive benefits platform.