Pub Team Leader: Lead Service & Growth

Fuller's; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25% discount on food and drink

Tips paid weekly

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Wagestream access

Full induction and training

Earn up to 35% early earnings with Wag

Job summary

Fuller’s is seeking a hands-on Supervisor to lead our pub team across our sites, delivering warm, engaging service and ensuring guests have exceptional experiences. You’ll mentor staff, manage busy shifts, and uphold the highest standards of hospitality.

As a supervisor, you’ll open and close the pub, resolve guest concerns with calm professionalism, and coordinate the team to maintain smooth operations while upholding Fuller’s values and culture.

Qualifications

• Ability to keep team spirits high and guests happy.
• Hands-on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.
• Confidently able to open and close the pub independently.
• Comfortable handling customer complaints professionally and finding effective resolutions.
• Proactive in organising and coordinating the team to ensure smooth and efficient shifts.

Skills

Team leadership

Communication

Staff training

Guest service

Problem solving

Shift coordination

Job description

Fuller’s is seeking a hands-on Supervisor to lead our pub team across our sites, delivering warm, engaging service and ensuring guests have exceptional experiences. You’ll mentor staff, manage busy shifts, and uphold the highest standards of hospitality.

As a supervisor, you’ll open and close the pub, resolve guest concerns with calm professionalism, and coordinate the team to maintain smooth operations while upholding Fuller’s values and culture.