Assistant Manager — Pub Operations & Guest Experience

Fuller's; Camden Town; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Staff discounts

Weekly tips on top of pay

Wagestream pay access

My Fuller’s benefits platform

Healthcare Cash Plan

Full induction and training

Discounted hotel stays

Job summary

Fuller’s is hiring an Assistant Manager to lead daily pub operations and guest experience at a Fuller’s venue in Camden Town. You will supervise the team, ensure service standards, and manage shifts while maintaining health and safety and brand guidelines.

You will drive sales, handle guest requests and complaints, and contribute to a welcoming, high-quality atmosphere for guests and staff alike.

Qualifications

• Independently open and close the pub, following procedures and standards.
• Lead, motivate and support the team to deliver excellent guest service.
• Handle customer complaints and difficult situations effectively.
• Plan and manage shifts for smooth, efficient service.
• Maintain high standards of cleanliness, food safety and brand compliance.
• Oversee daily, weekly and monthly health and safety checks.

Responsibilities

• Drive sales, upselling and commercial performance while delivering guest satisfaction.
• Communicate clearly with management and ensure smooth handovers between shifts.
• Take ownership of the pub's overall running and guest atmosphere.

Skills

Leadership

Customer service

Shift planning

People management

Health & safety

Job description

Fuller’s is hiring an Assistant Manager to lead daily pub operations and guest experience at a Fuller’s venue in Camden Town. You will supervise the team, ensure service standards, and manage shifts while maintaining health and safety and brand guidelines.

You will drive sales, handle guest requests and complaints, and contribute to a welcoming, high-quality atmosphere for guests and staff alike.