PTS Ambulance Care Assistant

Yorkshire Ambulance Service NHS Trust; Brandy Carr; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Flexible working options

27 days annual leave

Contributory Pension

NHS Discounts

Car lease & salary sacrifice

Employee assistance & counselling

Career progression opportunities

Staff networks and wellbeing support

Job summary

Yorkshire Ambulance Service NHS Trust is seeking compassionate Ambulance Care Assistants to join the non-emergency Patient Transport Service across West Yorkshire. You will support patients, carers and healthcare representatives, transporting them to and from appointments.

You must have a full UK manual driving licence, be able to work in a fast-paced environment, and be committed to delivering excellent patient care with a focus on safety.

Qualifications

• Must have a full UK manual driving licence.
• Describe your relevant experience delivering patient care or customer service in a fast-paced environment.
• Prove ability to work under pressure and meet needs of patients and carers.
• Prepare to complete a short multiple-choice assessment at interview.

Responsibilities

• Transport patients to and from healthcare appointments.
• Assist hospitals with discharging patients when appropriate.
• Support patients, carers and healthcare representatives during journeys.
• Work as part of a team to deliver a high standard of patient care.

Skills

Customer service

Communication

Teamwork

Manual handling

Problem solving

Job description

Would you like to be part of a team delivering an invaluable service to our patients within the Yorkshire region?

• Do you love supporting and working with members of the public?
• Could you communicate with a wide range of people, from patients to healthcare representatives, adapting your approach to give the best possible customer service?
• Do you enjoy overcoming challenges as part of a team and carrying out manual handling tasks?
  Are you interested in being part of a team that delivers over 900,000 non-emergency patient journeys across Yorkshire each year?

If this sounds like you, we would love to receive your application to join our team of non-emergency Patient Transport Service (PTS) Ambulance Care Assistants. We have permanent full-time positions available based across the West Yorkshire Region. As part of your interview, you will be asked to complete a short multiple-choice assessment. This will include questions designed to assess your Maths, English, problem-solving and comprehension skills. The assessment will take place on the day of your interview. Please note: You must have a full UK manual driving licence to apply for this role.

• Describing your relevant experience and how you think that makes you suitable for the role.
• Describing your track record of providing excellent patient care or customer service in a fast-paced environment.
• Describing your ability to work under pressure.

Your supporting statement should be at least two paragraphs long (around 500 words), but don't paste your CV in this section - we're not able to shortlist if you do. If you love to talk, are passionate about providing excellent patient care and have no issue carrying out manual handling tasks - we would love to hear from you!

Yorkshire Ambulance Service NHS Trust is committed to Equality and Diversity, with a range of occupational health and support services available to all staff. You will support patients, their carers and healthcare representatives, transporting them on journeys to and from healthcare appointments, and helping hospitals discharge patients when they are fit enough to leave a hospital setting. You must be able to consider each patient as an individual and meet a wide variety of communication and other needs. Most importantly, you will need to be polite, professional, and eager to make the patients experience a pleasant one. The Trust operates a formal program of ongoing staff development, with training opportunities and offers good opportunities for career progression. At times you may work on your own, or sometimes as part of a double crew transporting a wide range of patients across Yorkshire and Humberside. If you have previously applied and were unsuccessful at the assessment or interview stage, we kindly ask that you wait three months before reapplying. The interview shortlisting will be based on the same criteria as the last recruitment cycle; therefore, we recommend giving yourself at least three more months to allow time to build on your skills and experience, supporting your chances of success in future recruitment cycles. Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant).
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.