Protection Adviser - Review Team

Howden; Cardiff; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Career progression

Collaborative culture

Global presence

Bonus opportunities

Job summary

Howden Life & Health in Cardiff is seeking ambitious individuals to join the Leads Review Team. You will call existing clients to review protection arrangements, build rapport, and help customers understand their coverage.

No previous sales experience is required as we provide full training and ongoing support. The role offers hybrid working two days a week in the Cardiff office, plus comprehensive training and career progression.

Qualifications

• Excellent communication and a customer-focused mindset.
• Strong resilience to handle objections and targets.
• Willingness to learn and adapt to new processes.
• Ability to work in a hybrid environment with self-motivation.

Responsibilities

• Call existing clients to review protection arrangements (warm leads).
• Build rapport and understand customers' needs and circumstances.
• Explain current cover and identify changes in protection needs.
• Maintain client records accurately across systems.
• Handle a high volume of outbound calls and meet targets.
• Deliver friendly, compliant customer service and advice.
• Keep up-to-date with product knowledge and market changes.
• Identify opportunities to recommend additional protection.

Skills

Communication skills

Confidence speaking to customers

Resilience

Attention to detail

Tools

CRM software

Data entry

Job description

Are you confident speaking to people, motivated by targets, and passionate about helping customers make informed decisions?

Howden Life & Health is an award-winning specialist insurance broker, helping clients find the right protection insurance from a carefully selected panel of insurers. As part of our continued growth, we're looking for ambitious and resilient individuals to join our Leads Review Team in Cardiff.

No previous sales experience? No problem. We provide full training and ongoing support to help you build a successful career.

What You'll Be Doing

• Calling existing clients to review their current protection arrangements. (Warm leads).
• Building rapport and understanding customers' current needs and circumstances.
• Helping clients understand their existing cover and identifying where their protection needs may have changed.
• Managing client records accurately across multiple systems.
• Handling a high volume of outbound calls.Achieving daily and monthly performance targets.
• Delivering excellent customer service and compliant advice.
• Keeping up to date with product knowledge and market changes.
• Identifying opportunities to recommend additional or alternative protection where appropriate.

What We're Looking For

• A positive attitude and strong desire to succeed.
• Confidence communicating with customers.
• Resilience when facing objections and challenges.
• A customer-focused approach and genuine desire to help people.
• Strong organisational skills and attention to detail.
• Willingness to learn and develop new skills.
• Ability to work independently in a hybrid environment.
• Previous sales experience is advantageous but not essential.

Why Join Howden?

At Howden, our people are at the heart of everything we do. As an employee-owned global insurance group with over 24,000 colleagues across 56 countries, we offer more than just a job, we offer a career where you can grow, develop and make a real impact.

Our culture is what sets us apart. We support each other, celebrate success, and encourage people to be brave enough to try something new.

What We Offer

• Hybrid working, 2 days a week from the Cardiff office, with all required equipment provided.
• Comprehensive training and development.
• Clear career progression opportunities.
• Supportive and collaborative team culture.
• Employee-owned business with a global presence.
• Competitive salary and bonus opportunities.

Inclusive by Nature

We're committed to creating an inclusive workplace and welcome applications from everyone. If you require any reasonable adjustments during the recruitment process, we'll work with you to ensure you have the support you need.