Property Supervisor

Wolverhampton Homes; Wolverhampton; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension scheme

Green travel options

Learning and development opportunities

Supportive working environment

Job summary

Wolverhampton Homes is seeking motivated Property Supervisors to join our Property Services team across Capital Works and Planned Repairs. You will monitor external contractors, ensure works are safe, timely and high quality, and support housing investment programmes.

The role focuses on maintaining residents' homes to a high standard while driving value for money. We value strong communication, effective stakeholder management and a proactive approach to continuous improvement.

Qualifications

• Experience in housing, construction, property maintenance or a similar environment.
• Experience managing contractors, suppliers or service delivery partners.
• Able to carry out inspections and assess quality standards.
• Able to challenge poor performance while maintaining relationships.
• Strong customer service skills and ability to resolve concerns.
• Able to manage competing priorities and work independently.
• Excellent communication and stakeholder management.
• Interpret technical information and monitor compliance and standards.
• Construction-related qualification such as a BTEC Level 4 or equivalent.
• Experience in social housing, planned maintenance or contractor management is advantageous.

Responsibilities

• Monitor contractor performance to ensure safety, on-time delivery, budget and quality.
• Carry out site inspections, pre-surveys and post-inspections.
• Review drawings, specs, materials and workmanship for compliance.
• Support capital investment programmes and planned maintenance projects.
• Monitor KPIs, compliance requirements and service performance.
• Handle customer concerns and service failures with positive outcomes.
• Build effective relationships with contractors, residents and internal teams.
• Challenge poor performance and drive continuous improvement.
• Attend contractor meetings and contribute to service reviews and development.
• Produce accurate performance information and maintain robust records.
• Ensure health, safety, regulatory and compliance requirements are met.

Skills

Contractor management

Inspections & quality checks

Stakeholder management

Customer service

Problem solving

Education

BTEC Level 4 or equivalent

Job description

We're looking for motivated and customer-focused Property Supervisors to join our Property Services team. We have opportunities across both our Capital Works and Planned Repairs services, working at the heart of our housing investment and repairs and maintenance programmes. These are exciting opportunities to play a key role in delivering high-quality works across our housing stock, ensuring residents receive excellent services, properties are maintained to a high standard, and contractors deliver value for money. Join us at an exciting time as housing services prepare to integrate into City of Wolverhampton Council, creating new opportunities to strengthen accountability, regulatory compliance, and service delivery while retaining the trusted Wolverhampton Homes brand. What you'll be doing You will be responsible for monitoring and managing works delivered by external contractors and partners, ensuring projects are completed safely, efficiently, and to the highest standards.

Responsibilities

• Monitoring contractor performance to ensure works are delivered safely, on time, within budget and to agreed quality standards.
• Carrying out site inspections, quality checks, pre-surveys and post-inspections.
• Reviewing drawings, specifications, materials and workmanship to ensure compliance and quality.
• Supporting the delivery of capital investment programmes, planned maintenance projects and property improvement works.
• Monitoring KPIs, compliance requirements and service performance.
• Managing customer concerns, complaints and service failures, ensuring positive outcomes for residents.
• Building effective working relationships with contractors, residents and internal teams.
• Challenging poor performance and driving continuous improvement.
• Attending contractor meetings and contributing to service reviews and development initiatives.
• Producing accurate performance information and maintaining robust records.
• Ensuring health and safety, regulatory and compliance requirements are always met.

Qualifications and Experience

• You have experience within housing, construction, property maintenance, capital works, or a similar environment.
• You have experience managing contractors, suppliers, or service delivery partners.
• You are confident carrying out inspections and assessing quality standards.
• You can effectively challenge poor performance whilst maintaining positive working relationships.
• You have strong customer service skills and experience resolving customer concerns.
• You are able to manage competing priorities and work independently.
• You have excellent communication, stakeholder management, and problem-solving skills.
• You can interpret technical information and monitor compliance and service standards.
• You hold a construction-related qualification such as a BTEC Level 4 or equivalent experience.
• Experience of working within social housing, planned maintenance, capital investment programmes, or contractor management would be advantageous.

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen with the right support. Whether you are looking for your next challenge or a new opportunity to develop your career, you've come to the right place.

Benefits of working as one of our colleagues We offer a range of great benefits, including:

• 25 days annual leave plus bank holidays, increasing with service
• Option to buy additional annual leave each year.
• Excellent Local Government Pension Scheme (LGPS) pension scheme.
• Real Living Wage employer.
• Green travel options, including National Express discounts and cycle-to-work scheme.
• Learning and development opportunities through our My Learning Hub and wider training offer
• A supportive, inclusive working environment where colleagues are encouraged to develop and grow.

You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.

Equality, Diversity and Inclusion

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.