Contract Monitoring Assistant

WMJobs; Wolverhampton; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

LGPS pension scheme

Real Living Wage employer

Green travel options

Learning and development support

Job summary

Wolverhampton Homes Ltd is recruiting a Contract Monitoring Assistant to support its new in-house Surveying Team within the Stock Investment Service. You will work alongside Building Surveyors and Inspectors, providing vital administrative and customer support to coordinate inspections, maintain records and monitor works across the housing stock.

The role focuses on coordinating inspections, updating databases, responding to customers and preparing reports.

Qualifications

• Excellent organisational and administrative skills.
• Strong communication skills and a customer-focused approach.
• The ability to maintain accurate records and manage competing priorities.
• Experience building positive relationships with customers, colleagues and contractors.
• A proactive and adaptable approach, with the ability to work effectively as part of a team.

Responsibilities

• Supporting the day-to-day administration of the Surveying Team.
• Arranging inspections and appointments with customers.
• Maintaining accurate records, databases and performance information.
• Assisting with the monitoring of works and contractor performance.
• Responding to customer enquiries and providing updates on inspections and works.
• Preparing reports, correspondence and customer communications.
• Supporting customer engagement and consultation activities.

Skills

Organisational skills

Administrative skills

Customer-focused

Communication skills

Team work

Job description

Wolverhampton Homes Ltd

Contract Monitoring Assistant

Salary: £30,416 - £32,728

Hours: 37 hours per week

Directorate: Housing Operations

Service Area: Assets and Stock Investment

Location: Wolverhampton

Workstyle: Fixed

Job type: Permanent

Be a part of our new in-house Surveying Team

We're creating a new in-house Surveying Team within our Stock Investment Service and are looking for a Contract Monitoring Assistant to help support its success. Working alongside our Building Surveyors, Senior Property Inspectors and Property Inspectors, you'll provide vital administrative and customer support, helping to coordinate inspections, maintain records, liaise with customers and support the monitoring of works across our housing stock. This is a great opportunity to join a growing team that plays an important role in improving homes and delivering excellent services to our customers.

What You'll Be Doing

• Supporting the day-to-day administration of the Surveying Team.
• Arranging inspections and appointments with customers.
• Maintaining accurate records, databases and performance information.
• Assisting with the monitoring of works and contractor performance.
• Responding to customer enquiries and providing updates on inspections and works.
• Preparing reports, correspondence and customer communications.
• Supporting customer engagement and consultation activities.

About You

• Excellent organisational and administrative skills?
• Strong communication skills and a customer-focused approach?
• The ability to maintain accurate records and manage competing priorities?
• Experience building positive relationships with customers, colleagues and contractors?
• A proactive and adaptable approach, with the ability to work effectively as part of a team?

Benefits Of Working With Us

• 25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
• Excellent pension scheme through the Local Government Pension Scheme (LGPS).
• Real Living Wage employer, ensuring fair and competitive pay.
• Green travel options, including National Express discounts and cycle-to-work scheme.
• Learning and development support, including access to My Learning Hub and progression opportunities.

You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.

Our organisation

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you are just getting started in your career or looking for your next step, you've come to the right place. You’ll be part of a team that makes a real difference to residents every single day.

Equality and Diversity

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. We welcome applications from people of all backgrounds, identities, and experiences. If you are enthusiastic about this role, are customer-focused and solutions orientated, but don’t meet every point above, we still encourage you to apply.

Reports to: Strategic Asset Manager

Closing date: 16 November 2026

Interview date: 1 December 2026

Contact for an informal discussion / more information: Richard Raybould - [e-mail]

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