Administrator

Wates Smartspace; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Wates Smartspace is recruiting an experienced Administrator to join our team on WPS's flagship Birmingham contract, delivering maintenance services for a major council partnership.

This fast-paced role supports operational teams with accurate administration, reporting, and coordination, across planned and responsive works. The successful candidate will have strong organisational skills and a proven track record in construction or social housing administration.

Qualifications

• Experience in an administration role within construction, social housing, maintenance or property services.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Provide administrative support to operational and management teams across planned and responsive maintenance workstreams.
• Manage project documentation, records, and correspondence, ensuring information remains accurate and up to date.
• Process works orders, purchase orders, invoices, and subcontractor documentation.
• Maintain compliance records, certifications, and project trackers.
• Coordinate meetings, appointments, and diaries for operational teams.
• Produce reports, spreadsheets, and project updates for internal and client stakeholders.
• Support the mobilisation and ongoing delivery of programmes across multiple workstreams.
• Handle incoming enquiries professionally and efficiently.
• Ensure all administration is completed accurately and within required timescales.

Skills

Administration

Organisation

Multitasking

Communication

Office software

Tools

Microsoft Office

Job description

About the Job

We are seeking an experienced Administrator to join our team on WPS's largest contract to date, delivering planned and responsive maintenance services on behalf of a major Birmingham council partnership. With a secured programme of works spanning over 10 years, this is an exciting opportunity to become part of a high-profile project that will make a lasting impact on local communities.

This is a fast-paced role that will sit at the heart of project delivery, supporting operational teams, managers, and clients through accurate administration, reporting, and coordination. The successful candidate will have exceptional attention to detail, remain composed under pressure, and have previous administration experience within construction, social housing, maintenance, property services, or a similar environment.

Key Responsibilities

• Provide administrative support to operational and management teams across planned and responsive maintenance workstreams
• Manage project documentation, records, and correspondence, ensuring information remains accurate and up to date
• Process works orders, purchase orders, invoices, and subcontractor documentation
• Maintain compliance records, certifications, and project trackers
• Coordinate meetings, appointments, and diaries for operational teams
• Produce reports, spreadsheets, and project updates for internal and client stakeholders
• Support the mobilisation and ongoing delivery of programmes across multiple workstreams
• Handle incoming enquiries professionally and efficiently
• Ensure all administration is completed accurately and within required timescales

Projects Will Typically Include a Mix Of

• Responsive repairs and maintenance
• Planned maintenance programmes
• Kitchen and bathroom refurbishments
• External refurbishment works
• Roofing works and associated repairs
• General property upgrades across occupied social housing stock

Essential Criteria

• Previous experience in an Administration role within construction, social housing, maintenance, property services, or a similar sector
• Excellent organisational skills and strong attention to detail
• Ability to manage multiple priorities and deadlines simultaneously
• Strong communication skills, both written and verbal
• A professional and composed approach when working in a fast-paced environment
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Experience maintaining records, reports, and project documentation
• Ability to work effectively as part of a wider operational team

Desirable

• Experience working on planned maintenance or responsive maintenance contracts
• Knowledge of social housing environments
• Experience using housing, repairs, or construction management systems
• Previous experience supporting high-profile client contracts

What's on Offer?

• Opportunity to work on WPS's flagship contract
• Long-term career security with a programme secured for over 10 years
• Exposure to one of the region's most significant social housing maintenance partnerships
• Supportive team environment with opportunities for progression

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]