Contract Monitoring Assistant

Wolverhampton Homes; Wolverhampton; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Real Living Wage employer

Green travel options

Cycle-to-work scheme

Learning and development support

Progression opportunities

Job summary

Wolverhampton Homes is recruiting a Contract Monitoring Assistant to support its new in-house Surveying Team within the Stock Investment Service. You will coordinate inspections, maintain records and assist with contractor performance while delivering excellent customer service.

Working alongside Building Surveyors, Senior Property Inspectors and Property Inspectors, you will respond to inquiries, prepare reports and help engage customers in the monitoring of works across our housing stock.

Qualifications

• Excellent organisational and administrative skills.
• Strong communication skills and a customer-focused approach.
• Ability to maintain accurate records and manage competing priorities.
• Experience building positive relationships with customers, colleagues and contractors.
• Proactive and adaptable approach, with the ability to work effectively as part of a team.

Responsibilities

• Support day-to-day administration of the Surveying Team.
• Arrange inspections and appointments with customers.
• Maintain accurate records, databases and performance information.
• Assist with monitoring of works and contractor performance.
• Respond to customer inquiries and provide updates on inspections and works.
• Prepare reports, correspondence and customer communications.
• Support customer engagement and consultation activities.

Skills

Organisational skills

Communication skills

Record keeping

Relationship building

Teamwork

Job description

We're creating a new in-house Surveying Team within our Stock Investment Service and are looking for a Contract Monitoring Assistant to help support its success. Working alongside our Building Surveyors, Senior Property Inspectors and Property Inspectors, you'll provide vital administrative and customer support, helping to coordinate inspections, maintain records, liaise with customers and support the monitoring of works across our housing stock. This is a great opportunity to join a growing team that plays an important role in improving homes and delivering excellent services to our customers.

• Supporting the day-to-day administration of the Surveying Team.
• Arranging inspections and appointments with customers.
• Maintaining accurate records, databases and performance information.
• Assisting with the monitoring of works and contractor performance.
• Responding to customer enquiries and providing updates on inspections and works.
• Preparing reports, correspondence and customer communications.
• Supporting customer engagement and consultation activities.
• Do you have:
• Excellent organisational and administrative skills?
• Strong communication skills and a customer-focused approach?
• The ability to maintain accurate records and manage competing priorities?
• Experience building positive relationships with customers, colleagues and contractors?
• A proactive and adaptable approach, with the ability to work effectively as part of a team?
• We offer a range of great benefits, including:
• 25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
• Excellent pension scheme through the Local Government Pension Scheme (LGPS).
• Real Living Wage employer, ensuring fair and competitive pay.
• Green travel options, including National Express discounts and cycle-to-work scheme.
• Learning and development support, including access to My Learning Hub and progression opportunities.

You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development. Our organisation We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you are just getting started in your career or looking for your next step, you've come to the right place. You'll be part of a team that makes a real difference to residents every single day. Equality and Diversity We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.