Property Operations Manager

TristoneNash Ltd; Exeter; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

TristoneNash Ltd is seeking a Property Operations Manager to lead regional delivery of responsive repairs, planned investment and major works within a social housing portfolio. The role focuses on building strategic contractor partnerships, improving efficiency and ensuring high customer satisfaction.

The ideal candidate will have extensive experience managing partnerships, budgets and compliance across dispersed teams, with a driving licence and a construction/ housing background.

Qualifications

• Extensive experience managing strategic contractor partnerships within social housing.
• Strong knowledge of responsive repairs, planned maintenance, major works and voids.
• Experience leading geographically dispersed surveying or operational teams.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Experience managing large operational budgets and driving value for money.
• Knowledge of construction contracts, building defects, housing maintenance and compliance.
• Proven track record delivering service improvements and customer satisfaction.

Responsibilities

• Lead regional delivery of planned investment, major works, responsive repairs, voids and estate services.
• Build and maintain long-term partnerships with key contractors and supply chain partners.
• Drive contractor performance through contract management, KPI monitoring and continuous improvement.
• Champion customer-focused service delivery, keeping residents at the heart of decisions.
• Embed organisational values across partnership arrangements and procurement activities.
• Develop innovative ways of working to improve efficiency and social value.

Skills

Strategic contractor partnerships

Responsive repairs knowledge

Major works & Voids

Stakeholder management

Budget management

Construction contracts overview

Driving licence

Education

HND or equivalent in Construction/Building Surveying/Property/Housing

Job description

Property Operations Manager

Home based with occasional site meetings

Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services?

A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider. This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships.

The Role

Reporting to the Assistant Director of Responsive Repairs & Capital Investment, you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives.

You will lead a team of Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement.

Key Responsibilities

• Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services.
• Build and maintain long-term strategic partnerships with key contractors and supply chain partners.
• Drive contractor performance through effective contract management, KPI monitoring and continuous improvement.
• Champion customer-focused service delivery, ensuring residents remain at the heart of decision making.
• Embed organisational values across all partnership arrangements.
• Develop innovative ways of working to improve efficiency, reduce costs and maximise social value.
• Support procurement, mobilisation and ongoing performance management of new contractors.
• Manage regional budgets and ensure services are delivered within agreed financial parameters.
• Ensure full compliance with statutory, contractual and regulatory requirements.
• Produce performance reports and strategic insights for senior leadership.

About You

We're looking for someone who can demonstrate:

• Extensive experience managing strategic contractor partnerships within social housing.
• Strong knowledge of responsive repairs, planned maintenance, major works and voids.
• Experience leading geographically dispersed surveying or operational teams.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Experience managing large operational budgets and driving value for money.
• Knowledge of construction contracts, building defects, housing maintenance and compliance.
• A proven track record of delivering service improvements, innovation and customer satisfaction.
• HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline.
• Full UK Driving Licence.