Property Operations Manager

Tristone Nash; Hemel Hempstead; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Tristone Nash is recruiting a Property Operations Manager to oversee a regional portfolio within a national housing association. The role involves delivering responsive repairs, planned investment, major works, voids and estate services while building long-term contractor partnerships.

You will lead surveying teams, collaborate with contractors, residents and senior stakeholders to drive value for money and service excellence, ensuring compliance and social value across programs.

Qualifications

• Extensive experience managing strategic contractor partnerships within social housing.
• Strong knowledge of responsive repairs, planned maintenance, major works and voids.
• Experience leading geographically dispersed surveying or operational teams.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Experience managing large operational budgets and driving value for money.
• Knowledge of construction contracts, building defects, housing maintenance and compliance.

Responsibilities

• Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services.
• Build and maintain long-term strategic partnerships with key contractors and supply chain partners.
• Drive contractor performance through contract management, KPI monitoring and continuous improvement.
• Champion customer-focused service delivery, ensuring residents remain at the heart of decision making.
• Embed organisational values across all partnership arrangements.
• Develop innovative ways of working to improve efficiency, reduce costs and maximise social value.
• Support procurement, mobilisation and ongoing performance management of new contractors.
• Manage regional budgets and ensure services are delivered within agreed financial parameters.
• Ensure full compliance with statutory, contractual and regulatory requirements.
• Produce performance reports and strategic insights for senior leadership.

Skills

Contractor partnerships

Responsive repairs

Major works

Voids

Budget management

Stakeholder management

Contract management

Leadership

Reporting & insights

Education

HND in Construction, Building Surveying, Property, Housing or related discipline

Full UK Driving Licence

Job description

Property Operations Manager

Home based with occasional site meetings

Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services?

A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider. This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships.

The Role

Reporting to the Assistant Director of Responsive Repairs & Capital Investment, you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives.

You will lead a team of Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement.

Key Responsibilities

• Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services.
• Build and maintain long-term strategic partnerships with key contractors and supply chain partners.
• Drive contractor performance through effective contract management, KPI monitoring and continuous improvement.
• Champion customer-focused service delivery, ensuring residents remain at the heart of decision making.
• Embed organisational values across all partnership arrangements.
• Develop innovative ways of working to improve efficiency, reduce costs and maximise social value.
• Support procurement, mobilisation and ongoing performance management of new contractors.
• Manage regional budgets and ensure services are delivered within agreed financial parameters.
• Ensure full compliance with statutory, contractual and regulatory requirements.
• Produce performance reports and strategic insights for senior leadership.

About You

We're looking for someone who can demonstrate:

• Extensive experience managing strategic contractor partnerships within social housing.
• Strong knowledge of responsive repairs, planned maintenance, major works and voids.
• Experience leading geographically dispersed surveying or operational teams.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Experience managing large operational budgets and driving value for money.
• Knowledge of construction contracts, building defects, housing maintenance and compliance.
• A proven track record of delivering service improvements, innovation and customer satisfaction.
• HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline.
• Full UK Driving Licence.