Property Services Coordinator

The Hyde Group; England; On-site; GBP 23,850 - 29,150; Full time

Benefits offered by this job

Collaborative team environment

Opportunities for career development

Work-life balance initiatives

Job summary

A housing organization in the UK is looking for a Property Services Administrator. In this role, you will be the first point of contact for customers regarding property repairs, managing enquiries and assisting with complaints. Applicants should have strong organizational skills, proficiency in Microsoft Office, and excellent communication abilities. This is a full-time position offering the chance to impact the lives of residents positively and work in a supportive environment.

Qualifications

• Strong organisational and administrative skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to work well both independently and as part of a team.

Responsibilities

• Handle property repair enquiries transferred from our Customer Service Centre.
• Work with trades staff, contractors, and other teams to troubleshoot and resolve repair issues.
• Support the complaints process by providing information and helping to investigate concerns.
• Maintain accurate records of all customer interactions, ensuring information is up to date and accessible.
• Act as a point of contact for the team, helping to resolve requests, queries, and issues.
• Assist with customer satisfaction surveys, gather feedback, and contribute to service improvements.
• Manage and maintain multiple team mailboxes efficiently.
• Build and maintain positive relationships with contractors and suppliers to deliver a seamless service.
• Contribute ideas to enhance customer service and improve the overall resident experience.

Skills

Organisational skills

Administrative skills

Communication skills

Teamwork

Microsoft Office proficiency

Job description

A housing organization in the UK is looking for a Property Services Administrator. In this role, you will be the first point of contact for customers regarding property repairs, managing enquiries and assisting with complaints. Applicants should have strong organizational skills, proficiency in Microsoft Office, and excellent communication abilities. This is a full-time position offering the chance to impact the lives of residents positively and work in a supportive environment.