Property Services Coordinator: Repairs & Inspections

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 20,000 - 24,000; Full time

Job summary

Queens Cross Housing Association is a dynamic social landlord in Glasgow. We are looking for a Property Assistant to support the Factoring Services team in delivering high-quality property management for around 2,700 homeowners.

You will coordinate repairs, help with estate management activities, and respond promptly to customer inquiries. The role requires excellent organisational and communication skills, the ability to prioritise and work with contractors, homeowners and other stakeholders in

Qualifications

• Experience in a busy, customer-focused environment with a varied workload.
• Experience coordinating repairs, maintenance, or property-related services.
• Excellent communication and interpersonal skills, in person, by telephone and in writing.
• Strong organisational skills with attention to detail and deadlines.
• Proactive, solution-focused, with sound judgement and teamwork ability.
• Good IT skills, including Microsoft Office, and accurate record-keeping.
• Basic knowledge of property maintenance or health and safety.

Responsibilities

• Deliver a responsive property management service by handling enquiries from homeowners, commercial tenants, contractors, and stakeholders.
• Coordinate repairs, maintenance, and insurance claims; keep customers informed throughout.
• Carry out estate, property, and pre- and post-repair inspections to maintain high standards across factored and commercial properties.
• Maintain records and complete administrative tasks in line with organisational procedures, policies, and health and safety requirements.
• Work collaboratively with colleagues, customers, and contractors to deliver high-quality, customer-focused services and support the effective operation of the Factoring Services team.

Skills

Customer service

Repair coordination

Communication

Organisational skills

Problem solving

MS Office

Property maintenance

Tools

MS Office

Job description

Queens Cross Housing Association is a dynamic social landlord in Glasgow. We are looking for a Property Assistant to support the Factoring Services team in delivering high-quality property management for around 2,700 homeowners.

You will coordinate repairs, help with estate management activities, and respond promptly to customer inquiries. The role requires excellent organisational and communication skills, the ability to prioritise and work with contractors, homeowners and other stakeholders in