Property Services Advisor - 12-month secondment

JR United Kingdom; Slough; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Join a leading financial mutual as a Property Services Advisor on a 12-month secondment in Slough. You'll be pivotal in managing property-related queries, ensuring a seamless experience for both colleagues and members. This hybrid role supports collaboration while offering a dynamic working environment with various shift patterns. Bring your customer service expertise and problem-solving skills to enhance our property services.

Qualifications

• Experience in telephony-based customer service is essential.
• Strong communication skills and IT literacy are crucial.
• Ability to multitask and manage workflows effectively.

Responsibilities

• Act as the first point of contact for property-related issues.
• Manage workflows and case manage repairs effectively.
• Understand and provide alternative solutions to customer queries.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy

Resilience

Positive problem-solving attitude

Ability to multitask

Tools

MS Office

Excel

Job description

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Property Services Advisor - 12-month secondment, Slough

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Client:

Nationwide Building Society

Location:

Slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for both colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday: 08:00 – 15:30, 09:00 – 16:30, 10:30 – 18:00, 11:30 – 19:00. Additionally, rotational Saturday shifts from 08:00 – 15:30 every 6 weeks.

We offer hybrid working, supporting collaboration and home working. You will spend at least two days per week, or 40% of your working time if part-time, based at our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.

Your responsibilities include answering calls, case managing repairs, supporting colleagues across the estate, managing workflows, and finding solutions outside of standard processes. A key challenge will be understanding alternative solutions and suppliers to provide the best support.

Minimum requirements:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage workflows
• Resilience and positive problem-solving attitude

Our customer-first behaviors include:

• Feel what customers feel: Empathize and understand customer needs
• Say it straight: Communicate honestly and clearly
• Push for better: Challenge the status quo and improve
• Get it done: Prioritize and deliver results

Show how these behaviors resonate with you in your application.

We are a purpose-driven mutual, owned by our members, committed to fairer finances and supporting our customers and communities.

If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.