Property Services Advisor - 12-month secondment

Nationwide Building Society; Swindon; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the financial sector is looking for a Property Services Advisor to support property-related queries and manage ongoing issues effectively. This role involves extensive customer interaction and requires excellent communication and multi-tasking abilities. The position offers hybrid work opportunities, ensuring a blend of office and home-based work, and is aimed at delivering a great workplace environment for colleagues and clients alike.

Benefits

Hybrid working model

Continuous learning opportunities

Qualifications

• Minimum telephony-based customer service experience required.
• Excellent communication skills essential for resolving queries.
• Proficiency in MS Office applications including Excel desired.

Responsibilities

• Serve as the first point of contact for property-related issues.
• Triage and log faults, arrange engineer visits, and manage ongoing cases.
• Ensure workflow management adhering to agreed timescales.

Skills

Telephony based customer service experience

Excellent written and oral communication skills

IT literate with experience using MS Office including Excel

Able to multitask and manage multiple competing workflows

Resilient with a positive approach to solving problems

Job description

Property Services Advisor - 12-month secondment

Property Services Advisor - 12-month secondment

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As a Property Services Advisor, you will be the first point of contact for all property related issues. You’ll provide soltions to property related queries, triage and log faults, arrange engineer visits and case manage ongoing issues to a suitable resolution. And you’ll be part our dedicated Property Performance Centre, working alongiside other advisors, onsite engineering teams and third party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, which is responsible for maintaining all of our Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, who aim to provide a safe and comfortable environment for both our colleagues and members, maintain our branch promise and provide future enhancements to the look and feel of our estate.

The working hours for this role are 35 hours per week and due to the nature of this position you will work be required to work one of the shift patterns below Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will be required to work on a rotational shift basis working 08:00 – 15:30 on a Saturday every 6 weeks.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

From answering phone calls to case managing larger repairs, you’ll be ensuring the right actions are being taken by our supply chain.

You’ll work closely with the wider Property Services team to provide regional support, updates and solutions to our colleagues across the estate.

We’ll need you to manage various workflows which are prioritised by our system to ensure each activity is progressing within the agreed timescales.

You’ll be expected to take responsibility for and find solutions for any request that fall outside of agreed processes.

In fact, one of your biggest challenges in the first six months will be to understand the alternative solutions and various suppliers that can support you in providing the best solution.

As a minimum, you’ll have/be:

• Telephony based customer service experience
• Excellent written and oral communication skills
• IT literate with experience using MS Office including Excel
• Able to multitask and manage multiple competing workflows
• Resilient with a positive approach to solving problems

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

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