Property Services Advisor - 12-month secondment

JR United Kingdom; London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading company is seeking a Property Services Advisor for a 12-month secondment in London. This role involves being the first point of contact for property-related issues, ensuring a comfortable workplace environment. You will manage repairs and work with various suppliers while providing top-notch customer service.

Qualifications

• Minimum telephony-based customer service experience required.
• Excellent communication skills essential.
• IT literacy with MS Office, including Excel, necessary.

Responsibilities

• Answer calls and manage repairs for property-related issues.
• Work closely with the Property Services team to support operations.
• Provide solutions and coordinate workflows effectively.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy with MS Office

Ability to multitask and manage workflows

Resilience and problem-solving attitude

Tools

MS Office

Job description

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Property Services Advisor - 12-month secondment, London

Client: Nationwide Building Society

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks from 08:00 – 15:30.

We offer hybrid working, supporting collaboration and home working. You will spend at least two days per week at our Swindon, Northampton, or Bournemouth office, or 40% of your working time if part-time. Further details will be provided by your hiring manager.

Your responsibilities include answering calls, managing repairs, and ensuring actions are taken by our supply chain. You will work closely with the Property Services team to support colleagues across the estate and manage workflows to meet deadlines.

You will need to understand alternative solutions and suppliers to provide the best support, especially in the first six months.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy with MS Office, including Excel
• Ability to multitask and manage workflows
• Resilience and problem-solving attitude

Our customer-first behaviors are:

• Feel what customers feel
• Say it straight
• Push for better
• Get it done

Showcasing how these behaviors resonate with you can strengthen your application.

At Nationwide, we challenge the financial sector status quo, share profits with our members, and prioritize their needs. We value growth, recognition, and making a meaningful impact. We are Purpose-driven: Unquestionably Customer, Unstoppably Nationwide.

If interested, click ‘Apply Now’ to submit your CV and answer a few questions. We respond to all applicants and will contact you after the closing date.