Property Services Advisor - 12-month secondment

JR United Kingdom; Basildon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading organization as a Property Services Advisor, where you will be the key contact for property-related queries, ensuring a superior customer experience. This role demands strong communication and multitasking abilities, along with the capacity to deliver solutions effectively within a team-oriented environment. The position offers hybrid working with rotations in various office locations, providing an excellent opportunity for professional development in a purpose-driven organization.

Qualifications

• Experience in telephony-based customer service is essential.
• Strong communication skills are required.
• Proficiency in MS Office and Excel is necessary.

Responsibilities

• Act as the first point of contact for property-related issues.
• Manage workflows to ensure timely resolutions.
• Collaborate with supply chain and Property Services team.

Skills

Telephony-based customer service

Communication

IT literacy

Multitasking

Problem-solving

Tools

MS Office

Excel

Job description

Social network you want to login/join with:

Property Services Advisor - 12-month secondment, Basildon

col-narrow-left

Client:

Nationwide Building Society

Location:

Basildon, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday: 08:00 – 15:30, 09:00 – 16:30, 10:30 – 18:00, 11:30 – 19:00. Additionally, you will work on a rotational basis on Saturdays from 08:00 – 15:30 every 6 weeks.

We offer hybrid working, with at least two days per week at our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.

You will handle tasks from answering calls to managing repairs, ensuring actions are taken by our supply chain, and working closely with the Property Services team to support colleagues across the estate.

You will manage workflows to ensure activities progress within agreed timescales and find solutions for requests outside of standard processes. A key challenge will be understanding alternative solutions and suppliers to provide the best support.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage workflows
• Resilience and a positive problem-solving approach

Our customer-first behaviors include:

• Feel what customers feel - Empathize and understand customer needs
• Say it straight - Communicate honestly and clearly
• Push for better - Challenge the status quo and seek continuous improvement
• Get it done - Prioritize impactful actions and deliver outcomes

Show how these behaviors resonate with you in your application.

We are a purpose-driven organization, owned by our members, committed to fairer finances, and making a positive impact. If you’re inspired by this mission, consider applying.

To apply, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.