Property Services Advisor - 12-month secondment

JR United Kingdom; Swindon; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a leading financial institution as a Property Services Advisor, where you will be the first point of contact for property issues. This hybrid role focuses on delivering exceptional service, managing queries and ensuring efficient workflow alongside a collaborative team. If you possess strong customer service skills and a knack for problem-solving, we encourage you to apply and make an impact in our workplace.

Qualifications

• Experience in telephony-based customer service is essential.
• Candidates should demonstrate excellent communication and IT skills.
• Ability to manage multiple workflows and a positive attitude towards problem-solving are key.

Responsibilities

• Act as the first point of contact for property-related issues.
• Manage repairs and ensure timely actions from the supply chain.
• Work with the Property Services team to meet deadlines.

Skills

Telephony-based customer service experience

Excellent written and oral communication skills

IT literacy, including MS Office and Excel

Ability to multitask and manage multiple workflows

Resilience and a positive problem-solving attitude

Job description

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Property Services Advisor - 12-month secondment, Swindon, Wiltshire

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Client:

Nationwide Building Society

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday: 08:00 – 15:30, 09:00 – 16:30, 10:30 – 18:00, 11:30 – 19:00. Additionally, there is a rotational shift on Saturdays every 6 weeks, working 08:00 – 15:30.

We offer hybrid working, supporting collaboration and home working. You will spend at least two days per week, or 40% of your time if part-time, based at our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.

Your responsibilities include answering calls, case managing repairs, and ensuring actions are taken by our supply chain. You’ll work closely with the wider Property Services team to support colleagues across the estate, managing workflows to meet deadlines and resolving requests outside of standard processes.

In the first six months, understanding alternative solutions and suppliers will be a key challenge.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent written and oral communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage multiple workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviors are:

• Feel what customers feel: Empathize and understand customer needs
• Say it straight: Be honest and clear in communication
• Push for better: Challenge the status quo and seek improvement
• Get it done: Prioritize impactful actions and deliver results

You can demonstrate how these behaviors resonate with you in your application.

We are a purpose-driven organization owned by our members, committed to fairer finances and supporting our customers’ lives.

If inspired by this role, please click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.