Property Services Advisor - 12-month secondment

JR United Kingdom; Bedford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the financial services sector is looking for a Property Services Advisor to join their team for a 12-month secondment in Bedford. The successful candidate will manage property-related queries and support the Property Performance Centre in providing excellent service. This hybrid role offers flexibility, with part of the work done remotely and the rest on-site, and requires a strong customer service background along with problem-solving skills.

Qualifications

• Minimum requirements include telephony-based customer service experience and IT proficiency.
• Excellent communication and multitasking skills are essential.
• Ability to approach problems with resilience and a positive attitude.

Responsibilities

• Act as the first point of contact for property-related queries and manage various workflows.
• Triage faults, arrange engineer visits, and case manage ongoing issues.

Skills

Telephony-based customer service experience

Excellent communication skills

IT proficiency with MS Office

Multitasking ability

Resilience and problem-solving

Job description

Property Services Advisor - 12-month secondment, Bedford

Client:

Nationwide Building Society

Location:

Bedford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns from Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks, from 08:00 to 15:30.

We offer hybrid working, with at least two days per week based at our Swindon, Northampton, or Bournemouth office. Further details will be provided by the hiring manager.

You will handle tasks from answering calls to managing larger repairs, ensuring actions are taken by our supply chain, and working closely with the wider Property Services team to support colleagues across the estate.

You’ll manage workflows to ensure activities progress within agreed timescales and find solutions for requests outside of standard processes, especially in the first six months as you learn about alternative solutions and suppliers.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT proficiency with MS Office, including Excel
• Ability to multitask and manage multiple workflows
• Resilience and a positive problem-solving approach

Our customer-first behaviors include:

• Feel what customers feel
• Say it straight
• Push for better
• Get it done

Showcasing how you embody these behaviors can strengthen your application.

At Nationwide, we are a mutual owned by our members, committed to fairer finances and putting customers first. If you’re inspired by this purpose and want to make a meaningful impact, we encourage you to apply.

To apply, click the ‘Apply Now’ button, attach your CV, and answer a few questions. We will contact all applicants after the closing date.