Property Service Hub Coordinator

East Sussex County Council; Lewes; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Job summary

East Sussex County Council is seeking a Property Service Hub Officer to support maintenance workflows, liaise with contractors and customers, and log work requests accurately. The role emphasises clear communication via email, Teams, and telephone, with a supportive team environment and hybrid working.

Applicants should have good Microsoft Office skills, a proactive approach, and the ability to meet deadlines while delivering high-quality customer service in English.

Qualifications

• Customer service skills and ability to communicate clearly with customers.
• Competent computer and MS Office skills including Outlook, Word and Excel.
• Ability to work to deadlines as part of a team.

Responsibilities

• Log and allocate work requests to the appropriate team or contractor.
• Coordinate with internal teams and external contractors to resolve queries.
• Keep customers informed of progress and maintain timely updates.
• Support property services workflows and maintain collaboration across stakeholders.

Skills

Customer service

Computer skills

English communication

Initiative

MS Office

Plan & organise workload

Tools

Outlook

Word

Excel

Job description

East Sussex County Council is seeking a Property Service Hub Officer to support maintenance workflows, liaise with contractors and customers, and log work requests accurately. The role emphasises clear communication via email, Teams, and telephone, with a supportive team environment and hybrid working.

Applicants should have good Microsoft Office skills, a proactive approach, and the ability to meet deadlines while delivering high-quality customer service in English.