Property Service Hub Officer

East Sussex County Council; Lewes; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Job summary

East Sussex County Council is seeking a Property Service Hub Officer to support maintenance workflows, liaise with contractors and customers, and log work requests accurately. The role emphasises clear communication via email, Teams, and telephone, with a supportive team environment and hybrid working.

Applicants should have good Microsoft Office skills, a proactive approach, and the ability to meet deadlines while delivering high-quality customer service in English.

Qualifications

• Customer service skills and ability to communicate clearly with customers.
• Competent computer and MS Office skills including Outlook, Word and Excel.
• Ability to work to deadlines as part of a team.

Responsibilities

• Log and allocate work requests to the appropriate team or contractor.
• Coordinate with internal teams and external contractors to resolve queries.
• Keep customers informed of progress and maintain timely updates.
• Support property services workflows and maintain collaboration across stakeholders.

Skills

Customer service

Computer skills

English communication

Initiative

MS Office

Plan & organise workload

Tools

Outlook

Word

Excel

Job description

Job Description

Are you working in Property and looking to develop your expertise? East Sussex County Council may have an opportunity for you.

Job Description

Are you working in Property and looking to develop your expertise? East Sussex County Council may have an opportunity for you.

As a forward-thinking local authority committed to achieving net‑zero carbon emissions and delivering excellent customer service, we support our sites and clients in managing maintenance responsibilities and resolving issues effectively.

This role supports the administration of team workflows, liaising with contractors and customers to ensure maintenance queries are handled efficiently. It requires proficiency in Microsoft Office programmes, along with strong communication skills across email, Microsoft Teams, and telephone. The ability to work to deadlines as part of a team will be key.

An understanding of property and building maintenance would be useful; however, full training will be provided. This role offers a strong foundation for a career in property, with a supportive team environment and with the benefits of hybrid working.

The Asset Management and Performance Team is focussed on improving the operation of the Council’s property assets by leading on new projects to enhance the operation of our premises. The team maintain policy as well as property information and facilitate collaboration with both internal and external stakeholders. The whole team sits at the front of the council’s key strategic insight and pursues opportunities to maintain and improve the council’s premises portfolio for new requirements and its ever‑evolving function.

This role supports the Property Service Hub Team, managing and coordinating queries from internal and external customers across a broad range of property services. It involves working closely with both internal teams and external contractors who deliver these services.

The primary responsibility is to accurately log and allocate work requests to the appropriate team or contractor, while ensuring customers are kept informed of the progress.

Key requirements include proficiency in Microsoft Office programmes and database systems, strong communication skills across email, Teams, and telephone, and the ability to work collaboratively to meet deadlines.

We Are Looking For Candidates With

• Customer service skills.
• Competent and accurate computer skills
• Ability to converse at ease with customers and provide advice in accurate spoken English
• Ability to work on own initiative and problem solve
• Working knowledge of Microsoft Office (in particular Outlook, Word and Excel).
• Ability to plan and organise a varied workload, on occasion working to short deadlines.

Please download the Job Description and Person Specification for more information.

Interviews will take place via Microsoft Teams on week commencing the 2nd November 2026. An email will be sent with a date and time, if you are unavailable on this date, do let us know and we may be able to schedule an alternative date to interview you. Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

The Property Service Hub Officer role could be your opportunity to expand your knowledge in property and to build on improving the operation of the Council’s property assets and enhancing the operation of our premises.

This role offers a strong foundation for a career in property, with a supportive team environment and with the benefits of hybrid working.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page .

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

For an informal discussion about this opportunity please contact Natalie Baker, Property Hub Manager at [e-mail] to request a phone call.

“East Sussex is an amazing place to work. It gives staff a lot of flexibility and it’s a very inclusive employer.” Kaveri, Strategic Commissioner (Equality and Inclusion)

For flexible working, choose East Sussex!

About Us

Additional Information

Your starting salary will be pro rata if the above position is part‑time or term‑time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk) .

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.