Property Relationship Manager

Charters Estate Agents; Worthing; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Contributory pension

28 days holiday

Retail discounts

Wellbeing support

Employee Assistance Programme

Smart Tech Scheme

Enhanced family-friendly leave

Fully funded professional qualific...

Job summary

Charters Estate Agents is seeking a Property Relationship Manager for the Worthing office to manage a landlord and tenant portfolio from maintenance through to compliance and tenancy matters.

You will build strong relationships with landlords, tenants and contractors, coordinate repairs and inspections and ensure safety standards are met. The role offers an OTE up to £29,500 and a comprehensive benefits package.

Qualifications

• Experience in property environment is advantageous.
• Customer-focused approach with strong service orientation.
• Full UK driving licence and access to own vehicle.
• Strong communication and problem-solving skills.
• Excellent organisation and attention to detail.
• Confidence handling conversations and managing expectations.
• Ability to juggle priorities and meet deadlines.
• Interest in property and willingness to develop knowledge.

Responsibilities

• Manage property portfolio, keep records accurate and up to date.
• Build strong relationships with landlords, tenants and contractors.
• Coordinate repairs and maintenance to high standards.
• Keep properties legally compliant and safety standards on track.
• Arrange and attend inspections and follow up actions promptly.
• Handle tenant queries and complaints professionally.
• Manage tenancy notices within required timescales.
• Prioritise competing issues and keep everyone informed.

Skills

Customer service

Communication

Problem-solving

Organisation

Attention to detail

Relationship management

Job description

Join Charters, part of Lomond Group, where local expertise, strong relationships and great customer service come first. With 26 branches and 370+ people, Charters combines local knowledge with the strength of Lomond Group.

We’re excited to offer you the opportunity to join our Property Management team as a Property Relationship Manager in our Worthing office. Joining an established team you’ll be the go-to person for landlords and tenants, managing your portfolio from maintenance and inspections through to compliance and tenancy matters. This is a full time position paying an OTE up to £29,500.

Let’s Talk About The Role

• Manage your property portfolio, keeping records accurate and up to date
• Build strong relationships with landlords, tenants and contractors
• Coordinate repairs and maintenance, ensuring work is completed to a high standard
• Keep properties legally compliant and safety standards on track
• Arrange and attend inspections and follow up actions promptly
• Handle tenant queries and complaints professionally
• Manage tenancy notices accurately and within required timescales
• Prioritise competing issues and keep everyone informed

What You’ll Bring

• Previous experience in property environment would be advantageous
• Background delivering exceptional Customer Service with a customer-focused approach
• Full UK driving licence and access to your own vehicle
• Strong communication and problem-solving skills
• Excellent organisation and attention to detail
• Confidence managing conversations and expectations
• The ability to juggle priorities and meet deadlines
• An interest in property and a willingness to keep developing your knowledge

What’s In It For You?

• Competitive salary + uncapped commission opportunities
• 28 days holiday
• Contributory pension scheme
• Retail discounts at 900+ brands
• Wellbeing support and Employee Assistance Programme
• Smart Tech Scheme
• Enhanced family-friendly leave
• Opportunity for fully funded professional qualifications

We’re proud to be an inclusive employer and welcome applications from people of all backgrounds, abilities and perspectives.