Lettings Coordinator

Lomond; Cupar Muir; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Competitive base pay

Commission & bonuses

Contributory pension

Smart discount app

Employee Assistance Programme

Smart Tech Scheme

Cycle2Work

Family Friendly Leave

Professional qualifications funding

Job summary

Lomond’s Charters team in Brighton Marina is seeking a proactive lettings administrator to support tenancy progressions, reference checks, and compliance. You will liaise with clients, agents, and suppliers to keep applications moving smoothly and to help achieve branch targets.

The role offers 28 days holiday, a competitive base salary with commission, a pension scheme, and practical perks such as a discount app, wellbeing support, and Cycle2Work.

Qualifications

• 1 year of relevant experience preferred, but open to learners.
• Strong customer service focus and professional communication.

Responsibilities

• Handle tenancy progression, including referencing and negotiating tenancy terms.
• Liaise with key stakeholders to ensure timeliness and compliance of tenancies.
• Coordinate pre-tenancy monies and multiple applications efficiently.
• Support appointment coordination and post-appointment feedback collection.
• Assist in marketing properties and gathering necessary documentation for each tenancy.
• Maintain focus on individual and team targets to support shared goals.

Skills

Customer service

Negotiation

Communication skills

Interpersonal skills

Job description

Welcome to Charters, where local knowledge meets strong values and people always come first. As part of Lomond, the UK's leading network of Lettings and Estate Agencies, we're proud to operate across 26 branches with a team of over 370 dedicated professionals supporting our customers every day. With extensive industry expertise and a deep understanding of the local market, we're committed to helping people find, sell, and let their property with confidence. We're delighted to offer you an exciting opportunity to join our dynamic team in our Brighton Marina office.

Let's talk about the role. It involves:

• Play an active role in reaching key performance indicators (KPIs) and targets, consistently adhering to a results-driven mindset.
• Manage all aspects of tenancy progression including referencing, negotiating tenancy terms and liaising with all key stakeholders
• Ensuring all tenancies proceed in a compliant manner with careful attention to detail
• Collection of pre-tenancy monies and payments, whilst coordinating and managing high volumes of applications.
• Manage all facets of appointment coordination, encompassing pre-appointment confirmations and the systematic collection of post-appointment feedback.
• Assisting in the marketing of properties, liaising with clients and obtaining necessary documentation for each tenancy
• Maintaining focus of individual and team targets for performance and contributing toward shared goals

We're not just looking for someone who fits our team; we want to be a good fit for you too!

We're looking for individuals with qualities such as:

• Excited about the prospect of joining a thriving and growing organisation.
• Enthusiastically seeking a dynamic role filled with daily challenges and diverse opportunities.
• Innately skilled in interpersonal relations and dedicated to providing exceptional customer service.
• Showcasing clear and effective communication skills along with strong negotiation prowess.
• Preferably possessing 1 year of relevant experience, but open to candidates with potential and a strong desire to learn.

Here's what you can look forward to:

• 28 days holiday
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
• Contributary pension
• Our smart spending app gives you discounts at over 900 retailers
• Our Employee Assistance Programme offers free counselling support sessions
• Get the latest gadgets and appliances with our Smart Tech Scheme
• We’re committed to reducing our carbon footprint with our Cycle2Work Scheme
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career

We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication.

At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.