Property Relationship Manager

Charters Estate Agents; Chandler's Ford; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Competitive base pay plus commission

Contributory pension

Discounts at over 900 retailers

Employee Assistance Programme

Smart Tech Scheme

Cycle2Work Scheme

Enhanced Family Friendly Leave for m&p

Funded professional qualificati

Job summary

Charters is seeking a Property Relationship Manager for the Southampton team to act as the main contact for a portfolio of properties, delivering exceptional service to landlords and tenants while coordinating maintenance and inspections.

You'll build trusted relationships, manage queries, ensure compliance and keep accurate records, contributing to a smooth lettings process and high standards of property management in a fast-paced environment.

Qualifications

• Passion for delivering excellent customer experiences.
• Confident communicator who can build trust and manage expectations.
• Highly organised with the ability to prioritise effectively.
• Natural problem solver who remains calm under pressure.
• Comfortable handling challenging conversations professionally.
• Background in lettings or property management is desirable but not essential.

Responsibilities

• Building strong, long lasting relationships with landlords, tenants, and contractors.
• Managing maintenance issues from start to finish and ensuring repairs are completed efficiently.
• Conducting and arranging property inspections.
• Ensuring all properties remain fully compliant with current legislation and safety requirements.
• Handling tenant enquiries and resolving issues with professionalism and empathy.
• Serving relevant tenancy notices and coordinating rental reviews.
• Maintaining accurate property records and documentation.
• Managing competing priorities in a fast-paced environment while delivering exceptional customer service.

Skills

Customer focus

Communication

Organisation

Problem solving

Conflict handling

Lettings background

Job description

At Charters, property is about more than bricks and mortar, it's about people, relationships, and delivering exceptional experiences. As part of the Lomond Group, one of the UK's fastest-growing and most respected property networks, we're proud to combine local expertise with national strength, helping customers navigate every stage of their property journey with confidence.

We're looking for an enthusiastic, customer-focused Property Relationship Manager to join our Southampton team. This role is a fulltime position, paying an OTE up to £29,500.

What You'll Be Doing

As the main point of contact for your portfolio, you'll play a vital role in delivering outstanding service while ensuring properties are maintained to the highest standards. If you enjoy building relationships, solving problems, and making a real difference to landlords and tenants every day, we'd love to hear from you.

Your responsibilities will include:

• Building strong, long lasting relationships with landlords, tenants, and contractors.
• Managing maintenance issues from start to finish and ensuring repairs are completed efficiently.
• Conducting and arranging property inspections.
• Ensuring all properties remain fully compliant with current legislation and safety requirements.
• Handling tenant enquiries and resolving issues with professionalism and empathy.
• Serving relevant tenancy notices and coordinating rental reviews.
• Maintaining accurate property records and documentation.
• Managing competing priorities in a fast-paced environment while delivering exceptional customer service.

What We're Looking For

We're seeking someone who is:

• Passionate about delivering excellent customer experiences.
• A confident communicator who can build trust and manage expectations.
• Highly organised with the ability to prioritise effectively.
• A natural problem solver who remains calm under pressure.
• Comfortable handling challenging conversations professionally.
• Background in lettings or property management (desirable but not essential).

Why Join Charters?

At Charters, we believe our people are our greatest asset. When you join us, you'll become part of a supportive, ambitious team where your contributions are recognised and rewarded.

What's In It For You?

At Charters, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as:

• 28 days holiday
• Competitive base pay plus commission
• Contributory pension
• Discounts at over 900 retailers
• Employee Assistance Programme
• Smart Tech Scheme
• Cycle2Work Scheme
• Enhanced Family Friendly Leave for maternity, paternity, adoption & IVF
• Funded professional qualificati

We're committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from individuals of all backgrounds, experiences, and perspectives.