Property Relationship Manager - Lettings & Maintenance

Charters Estate Agents Ltd.; Southampton; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Competitive base pay plus commission

Contributory pension

Discounts at over 900 retailers

Employee Assistance Programme

Smart Tech Scheme

Cycle2Work Scheme

Enhanced Family Friendly Leave for…

Funded professional qualificati

Job summary

Charters Estate Agents Ltd. in Southampton is seeking a Property Relationship Manager to deliver exceptional service to landlords and tenants, maintaining properties to the highest standards and acting as the main point of contact for your portfolio.

This full-time role offers an earning potential with OTE up to £29,500 and rewards a proactive, organised communicator who thrives in a fast-paced lettings environment.

Qualifications

• Experience in lettings or property management is desirable.
• Strong customer service orientation.
• Excellent verbal and written communication.
• Ability to prioritise and manage multiple tasks.

Responsibilities

• Building strong, long lasting relationships with landlords, tenants, and contractors.
• Managing maintenance issues from start to finish and ensuring repairs are completed efficiently.
• Conducting and arranging property inspections.
• Ensuring all properties remain fully compliant with current legislation and safety requirements.
• Handling tenant enquiries and resolving issues professionally and empathetically.
• Serving tenancy notices and coordinating rental reviews.
• Maintaining accurate property records and documentation.
• Managing competing priorities in a fast-paced environment while delivering exceptional customer service.

Skills

Customer focus

Communication skills

Organization

Problem solving

Lettings experience

Job description

Charters Estate Agents Ltd. in Southampton is seeking a Property Relationship Manager to deliver exceptional service to landlords and tenants, maintaining properties to the highest standards and acting as the main point of contact for your portfolio.

This full-time role offers an earning potential with OTE up to £29,500 and rewards a proactive, organised communicator who thrives in a fast-paced lettings environment.