Property Pre-Contract Coordinator

Centrick; Birmingham; On-site; GBP 9,000 - 15,000; Part time

Benefits offered by this job

Time to Recharge

Enhanced pension

Extra Holiday grows with service

Health & Wellbeing

Sick pay boosts

Learning & Development

Mental Health Support

Birthday bonus

Volunteer day

Benefits platform

Job summary

Centrick in Birmingham is seeking a part-time administrative professional to support property transactions. The role involves being the main contact for customers and solicitors, handling enquiries by phone and email, and coordinating legal packs and documentation.

You will assist with property transfers and remortgages, maintain records across internal systems, liaise with solicitors, manage workflows and provide progress updates to ensure KPIs are met.

Qualifications

• Excellent communication and customer service skills across customers, solicitors, and internal stakeholders.
• Strong organisational abilities with multi-tasking and meeting deadlines in a fast-paced environment.
• High attention to detail for accurate legal documentation, data entry and record management.
• Collaborative and proactive approach across departments to ensure seamless customer experience.

Responsibilities

• Act as the main point of contact for customers, solicitors and internal stakeholders, handling enquiries via phone and email.
• Prepare, process and manage legal packs and property transaction documentation.
• Support property sales, transfers and remortgages by coordinating documentation and ensuring timely progression.
• Maintain accurate property, customer and ownership records across internal systems and databases.
• Liaise with solicitors and internal departments to gather and provide relevant information throughout the transaction process.
• Manage workflows, diaries, and case progress to ensure service levels and key performance indicators are achieved.
• Provide regular updates on transaction progress and support reporting requirements for management.
• Contribute to the smooth running of the team through administrative support, inbox management, and collaborative working across departments.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Collaborative work

Tools

CRM systems

Internal databases

Job description

3 Days - 21 hrs a week

With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

What You’ll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

• Act as the main point of contact for customers, solicitorsand internal stakeholders, handling enquiries via phone and email.
• Prepare, process and manage legal packs and property transaction documentation.
• Support property sales, transfers and remortgages by coordinating documentation and ensuring timely progression.
• Maintain accurate property, customer and ownership records across internal systems and databases.
• Liaise with solicitors and internal departments to gather and provide relevant information throughout the transaction process.
• Manage workflows, diaries, and case progress to ensure service levels and key performance indicators are achieved.
• Provide regular updates on transaction progress and support reporting requirements for management.
• Contribute to the smooth running of the team through administrative support, inbox management, and collaborative working across departments.

What You Need to Succeed

• Excellent communication and customer service skills, with the ability to build positive relationships and confidently handle enquiries from customers, solicitors, and internal stakeholders.
• Strong organisational and administrative abilities, with experience managing multiple tasks, prioritising workloads, and meeting deadlines in a fast-paced environment.
• High attention to detail, ensuring accurate processing of legal documentation, data entry, and record management across internal systems.
• A collaborative and proactive approach, with the ability to work effectively across departments, solve problems, and contribute to delivering a seamless customer experience.

Why Join Us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• BenefitPlatform: One online platform for all benefitsand recognition

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.