Property Operations Lead - Assistant Manager

Student Roost; West Kirby; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

cycle to work

33 days annual leave

Props store discount scheme

employee assistance programme & more

Job summary

Student Roost is seeking an Assistant Operations Manager to join our Liverpool property. The role involves leading front-line staff, maintaining high service standards, and ensuring smooth day-to-day operations for residents.

You will support the Operations Manager with financial performance, build relationships with contractors, universities and staff, and foster a culture of safety, inclusivity and accountability across the team.

Qualifications

• Proven experience managing on-site housing teams.
• Strong leadership and communication skills.
• Customer-focused approach and problem-solving.
• Experience in student accommodation is a plus.

Responsibilities

• Lead on-site departments and foster a collaborative team culture.
• Drive high levels of service and personal accountability.
• Support occupancy and marketing efforts to maximise occupancy.
• Oversee maintenance requests and coordinate contractors.
• Ensure safety compliance and build strong stakeholder relationships.
• Develop and guide the team to achieve year-round occupancy.
• Balance front desk operations with property management tasks.

Job description

Student Roost is seeking an Assistant Operations Manager to join our Liverpool property. The role involves leading front-line staff, maintaining high service standards, and ensuring smooth day-to-day operations for residents.

You will support the Operations Manager with financial performance, build relationships with contractors, universities and staff, and foster a culture of safety, inclusivity and accountability across the team.