Property Operations & Guest Experience Manager

Travel Chapter; Wadebridge; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Birthday day off

Holiday contribution

Volunteer day

Friends & family discount

Life assurance

Social clubs

Christmas parties

Job summary

Travel Chapter is hiring a Property Manager to work at the operational centre while spending 2–3 days weekly in the field. You’ll coordinate housekeepers, tradespeople and contractors, manage schedules across a regional portfolio, and handle guest and homeowner queries to maintain guest-ready properties.

The role requires strong organisation, accuracy and stakeholder collaboration, with a full UK driving licence and knowledge of health and safety standards.

Qualifications

• Experience in property, housing, estate agency or travel is an advantage (not essential)
• A full UK driving licence is required

Responsibilities

• Coordinating housekeepers, tradespeople and maintenance contractors
• Managing schedules and turnaround times across a diverse regional portfolio
• Handling guest and homeowner queries before, during and after stays
• Conducting property checks to ensure standards of cleaning and maintenance are upheld
• Ensuring properties remain compliant with relevant health, safety and legal requirements
• Growing a trusted network of local housekeepers and tradespeople
• Managing feedback and resolving issues professionally and sensitively
• Maintaining accurate records and keeping systems up to date
• Supporting our out-of-hours service on a rolling rota
• Travelling locally for property visits, meetings or guest support

Skills

Coordinating

Scheduling

Guest & homeowner queries

Property checks

Compliance & health & safety

Networking with local partners

Feedback handling

Records & systems

Out-of-hours support

Local travel

Clear communication under pressure

Job description

Travel Chapter is hiring a Property Manager to work at the operational centre while spending 2–3 days weekly in the field. You’ll coordinate housekeepers, tradespeople and contractors, manage schedules across a regional portfolio, and handle guest and homeowner queries to maintain guest-ready properties.

The role requires strong organisation, accuracy and stakeholder collaboration, with a full UK driving licence and knowledge of health and safety standards.