Property Operations Manager – Guest Experience

The Travel Chapter Ltd; Wadebridge; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday day off

£500 annual holiday contribution

Volunteer day

Family discount scheme

Life assurance

Social clubs & communities

Christmas parties

Job summary

The Travel Chapter Ltd is seeking a Property Manager to act as the operational hub of our guest experience, coordinating homeowners, housekeepers, and tradespeople to keep properties guest-ready and well-maintained.

The role blends office coordination with field work (2–3 days weekly) including property checks, guest support, and local partner relationships, thriving on accuracy, structure and handling many moving parts in a fast-paced environment.

Qualifications

• Friendly, confident and resilient under pressure.
• Excellent people skills and ability to handle sensitive conversations.
• Highly organised with ability to keep complex operations running smoothly.
• Strong admin and systems skills with great attention to detail.
• Experience in property, housing, estate agency or travel is an advantage (not essential).
• A full UK driving licence is required.

Responsibilities

• Coordinating housekeepers, tradespeople and maintenance contractors
• Managing schedules and turnaround times across a diverse regional portfolio
• Handling guest and homeowner queries before, during and after stays
• Conducting property checks to ensure standards of cleaning and maintenance are upheld
• Ensuring properties remain compliant with relevant health, safety and legal requirements
• Growing a trusted network of local housekeepers and tradespeople
• Managing feedback and resolving issues professionally and sensitively
• Maintaining accurate records and keeping systems up to date
• Supporting our out-of-hours service on a rolling rota
• Travelling locally for property visits, meetings or guest support
• Out-of-hours work is paid as overtime.

Skills

People skills

Organisation

Attention to detail

Admin & systems

Problem solving

Communication under pressure

Driving licence

Job description

The Travel Chapter Ltd is seeking a Property Manager to act as the operational hub of our guest experience, coordinating homeowners, housekeepers, and tradespeople to keep properties guest-ready and well-maintained.

The role blends office coordination with field work (2–3 days weekly) including property checks, guest support, and local partner relationships, thriving on accuracy, structure and handling many moving parts in a fast-paced environment.