Property Manager

The Travel Chapter Ltd; Wadebridge; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday day off

£500 annual holiday contribution

Volunteer day

Family discount scheme

Life assurance

Social clubs & communities

Christmas parties

Job summary

The Travel Chapter Ltd is seeking a Property Manager to act as the operational hub of our guest experience, coordinating homeowners, housekeepers, and tradespeople to keep properties guest-ready and well-maintained.

The role blends office coordination with field work (2–3 days weekly) including property checks, guest support, and local partner relationships, thriving on accuracy, structure and handling many moving parts in a fast-paced environment.

Qualifications

• Friendly, confident and resilient under pressure.
• Excellent people skills and ability to handle sensitive conversations.
• Highly organised with ability to keep complex operations running smoothly.
• Strong admin and systems skills with great attention to detail.
• Experience in property, housing, estate agency or travel is an advantage (not essential).
• A full UK driving licence is required.

Responsibilities

• Coordinating housekeepers, tradespeople and maintenance contractors
• Managing schedules and turnaround times across a diverse regional portfolio
• Handling guest and homeowner queries before, during and after stays
• Conducting property checks to ensure standards of cleaning and maintenance are upheld
• Ensuring properties remain compliant with relevant health, safety and legal requirements
• Growing a trusted network of local housekeepers and tradespeople
• Managing feedback and resolving issues professionally and sensitively
• Maintaining accurate records and keeping systems up to date
• Supporting our out-of-hours service on a rolling rota
• Travelling locally for property visits, meetings or guest support
• Out-of-hours work is paid as overtime.

Skills

People skills

Organisation

Attention to detail

Admin & systems

Problem solving

Communication under pressure

Driving licence

Job description

Your next chapter

Our Property Management Service is a fast-moving department that keeps everything running smoothly behind the scenes. As a Property Manager, you'll sit at the operational centre of our guest experience, working closely with homeowners and our network of trusted housekeepers and tradespeople to ensure properties are guest-ready and managed to a high standard.

This role offers a genuine mix between office coordination and time out in the field, typically 2-3 days each week completing property checks, supporting guests and building relationships with local partners. The systems and detail underpin everything we do, so you'll thrive if you enjoy accuracy, structure and managing lots of moving parts in a fast-paced environment.

What you'll be doing

• Coordinating housekeepers, tradespeople and maintenance contractors
• Managing schedules and turnaround times across a diverse regional portfolio
• Handling guest and homeowner queries before, during and after stays
• Conducting property checks to ensure standards of cleaning and maintenance are upheld
• Ensuring properties remain compliant with relevant health, safety and legal requirements
• Growing a trusted network of local housekeepers and tradespeople
• Managing feedback and resolving issues professionally and sensitively
• Maintaining accurate records and keeping systems up to date
• Supporting our out-of-hours service on a rolling rota
• Travelling locally for property visits, meetings or guest support

Out-of-hours work is paid as overtime.

You'll thrive in this role if

• You are friendly, confident and resilient under pressure
• You have excellent people skills and can manage sensitive or tricky conversations with ease
• You're highly organised and enjoy keeping complex operations running smoothly
• You have strong admin and systems skills, with great attention to detail
• You solve problems proactively and stay calm in time-sensitive situationsExperience in property, housing, estate agency or travel is an advantage (not essential)
• A full UK driving licence is required

What's in it for you

• 25 days' paid holiday plus bank holidays
• An additional day off for your birthday or a loved one's birthday
• £500 annual contribution towards a holiday of your choice
• Paid volunteering day for a charity close to your heart
• Friends and family holiday discount scheme
• Life assurance
• Social clubs and communities (pets, fitness, gardening, sustainability and more)
• Great social events including our much-loved Christmas parties

Who we are

We're Travel Chapter, the holiday home people, and we're on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities.

We're proud to be a certified B Corp and to have been named one of the Sunday Times Best Places to Work 2024. Our culture is people-first, collaborative and supportive, and we welcome applicants from all backgrounds. If you need any adjustments to the application or selection process, just let us know.