Property Manager

Pat Robson & Company Ltd; Newcastle upon Tyne; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

24 days annual leave

Bank holidays

Flexible hours

Team events

Job summary

Pat Robson & Company Ltd in Newcastle upon Tyne is seeking a proactive Property Manager to take ownership of a diverse residential portfolio. You’ll build strong landlord/tenant relationships, ensure properties are well maintained, coordinate works and refurbishments, and support the team with excellent service.

We offer training funding for a Level 3 award, a collaborative environment, and the chance to develop your property management career in a respected North East agency.

Qualifications

• Experience in property management or a related degree.
• Proactive, solutions-focused with a mindset to improve properties.
• Excellent organisation and communication skills.
• Comfortable handling multiple priorities with autonomy and teamwork.
• Willingness to take ownership and deliver high service standards.

Responsibilities

• Manage check-ins and check-outs to company standards.
• Carry out periodic inspections and identify maintenance needs.
• Maintain proactive communication with landlords, tenants, and contractors.
• Log, coordinate works, and manage deposits and disputes.
• Prepare landlord inspection reports and inventories.
• Coordinate refurbishment projects and ensure timely completion.
• Support accounting and void management processes.
• Participate in the out-of-hours emergency rota when required.

Skills

Property management

Organisation

Communication

Time management

Team player

Education

Property-related degree

Tools

Full UK Driving Licence

Job description

Property Manager, Pat Robson & Company Ltd

Salary: £30,000 to £34,000 (depending on experience)

Hours: Monday to Friday working hours - 9:00am to 5:30pm

Full UK Drivers Licence is essential.

Join one of the North East's leading estate and letting agencies!

About the Role

We’re looking for a proactive, organised and customer-focused Property Manager to join our team and take ownership of a diverse residential property portfolio.

This is a varied role where no two days are the same. You’ll build strong relationships with landlords and tenants, ensure properties are maintained to a high standard, coordinate works and refurbishments, and make sure our portfolio continues to improve.

We’re looking for someone who takes pride in delivering excellent service, is confident working independently, and enjoys being part of a collaborative team.

We’ll support your professional development by funding relevant training and examinations for an industry recognised Level 3 award.

Key Responsibilities

• Manage property check-ins and check-outs in line with company standards.
• Carry out periodic property inspections, identifying maintenance issues and opportunities to improve standards.
• Maintain clear, professional and proactive communication with landlords, tenants, contractors and other stakeholders.
• Log and coordinate works identified following check-outs and inspections.
• Manage deposit correspondence, including deposit releases and disputes.
• Compile and submit deposit dispute documentation where required.
• Prepare professional landlord inspection reports following property visits.
• Ensure properties are consistently well maintained and presented to the required standard.
• Visit new managed properties, identify any works required and compile accurate inventories.
• Respond to emergency property issues and visits when required.
• Manage property licence applications and renewals.
• Compile accurate floorplans where required.
• Coordinate and oversee refurbishment projects, ensuring works are completed to a high standard and within agreed timescales.
• Support accounting and void management processes.
• Participate in the out-of-hours emergency rota, approximately one week in every six - until 9pm on weekday evenings, and 9am-7pm on weekends.
• Represent the company professionally at all times - whether attending appointments, communicating with clients and tenants, driving on company business or dealing with contractors and suppliers.
• Work effectively both independently and as part of a wider team.

What We’re Looking For

We’re looking for someone who is:

• Already in the property industry and is looking to move into Property Management or progress further in their Property Management career, or graduated with a Property related degree
• Proactive and solutions-focused, with a genuine desire to improve the properties they manage.
• Highly organised, with excellent communication, time-management and prioritisation skills.
• Confident managing multiple priorities and responding calmly when unexpected issues arise.
• Flexible and willing to go the extra mile to provide an excellent service.
• Comfortable taking ownership of tasks and working autonomously, while also being a strong team player.
• Professional, approachable and confident when dealing with landlords, tenants and contractors.
• Detail-oriented, with high standards and a strong eye for property presentation and maintenance.
• Committed to continually raising the standard of the property portfolio.

Why Join Us?

• 24 days annual leave plus Bank Holidays
• 8 flexible hours per year to use when life happens
• Regular company events and team socials
• Monthly team prize incentives and rewards