Property Manager

Pear Recruitment; Hampstead; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

Pear Recruitment is seeking an experienced Property Manager for Hampstead. You will manage a portfolio of around 150 properties, acting as the main contact for landlords and tenants and ensuring timely handling of queries, maintenance and transactions.

The role offers hybrid working and a salary of £35,000-£40,000, with a focus on delivering outstanding service in line with the agency's strong reputation. The ideal candidate will hold ARLA Propertymark Level 3 (or equivalent), have 3+ years in

Qualifications

• Ideally ARLA Propertymark qualified to Level 3.
• Basic knowledge of heating and hot water systems, plumbing and electrical.
• At least 3 years' experience in a similar role.
• Good knowledge of Microsoft Office packages (Word, Excel, Outlook).
• Excellent communication skills, both written and spoken.
• Excellent organisational skills and attention to detail.
• Ability to problem solve and manage your time.
• Enjoy being part of a team all working towards a common goal.

Responsibilities

• Manage your Property Portfolio ensuring landlords and tenants receive the highest level of service and support.
• Liaise with the branches to ensure all properties are ready for move in.
• Deal with routine or emergency maintenance promptly, coordinating with contractors, landlords and managers for new builds.
• Respond to internal and external complaints promptly and effectively.
• Ensure accounting procedures for contractor invoices are followed and request funds where necessary.
• Ensure clear liaison between Landlord and Tenant and other teams.
• Verify contractor insurance and certifications and maintain records.
• Handle insurance claims with relevant parties, arranging estimates.
• Inspect properties, submit reports to landlords and follow up on required works.
• Assess deductions from deposits and negotiate with landlords/tenants or escalate to Tenancy Deposit Scheme if needed.
• Maintain communication between Property Management, Lettings, Accounts and overseas offices.
• Collaborate with team to meet landlords' and tenants' needs and uphold service quality.
• Follow ARLA Propertymark guidelines.

Skills

ARLA Propertymark qualification

Property management experience

Microsoft Office

Communication skills

Organisational skills

Problem solving

Team player

Education

ARLA Propertymark Level 3

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Pear Recruitment - Experienced Property Manager

Location - Hampstead

Salary - £35,000 - £40,000

Working hours - Mon - Thu 9am - 6pm, Fri 9-5:30pm

Hybrid working

Our client, an established and highly respected Estate Agency with over six decades of experience, is seeking an experienced Property Manager to join their fantastic team in Hampstead. The successful candidate will be responsible for managing a portfolio of approximately 150 properties, providing an exceptional level of service to both Landlords and Tenants.

As Property Manager, you will be the key point of contact for your portfolio, building strong relationships with both Landlords and Tenants and ensuring all queries, maintenance issues and property-related matters are handled promptly and efficiently from start to finish.

You will play a crucial role in upholding the agency's excellent reputation, delivering a consistently high standard of customer service and ensuring both Landlords and Tenants receive a professional and seamless experience.

This is an excellent opportunity for an experienced Property Manager to join a well-established business with a strong reputation, a loyal client base and a proven track record of success.

Knowledge & Skills

• Ideally ARLA Propertymark qualified to Level 3.
• Basic knowledge of heating and hot water systems, plumbing and electrical
• At least 3 years' experience in a similar role
• Have a good knowledge of Microsoft Software packages (Word, Excel, Outlook).
• Excellent communication skills, both written and spoken.
• Excellent organisational skills and attention to detail.
• Ability to problem solve and manage your time
• Enjoy being part of a team all working towards a common goal.

Responsibilities

• Manage your Property Portfolio ensuring landlords and tenants receive the highest level of service and support.
• Liaise with the branches to ensure all properties are ready for move in.
• Deal with any routine or emergency maintenance issues in the property promptly. This can involve liaising with contractors, landlords and block managers or developers for new builds.
• Respond promptly and effectively to internal and external complaints.
• Ensure accounting procedure for receiving and authorising contractor invoices is followed and request funds from clients where necessary.
• Ensure there is effective and efficient liaison and communication between Landlord and Tenant.
• Ensure contractors have the correct insurance and certification to carry out the works instructed and that records are updated and maintained.
• Deal with insurance claims, liaising with block managers, loss adjusters, arranging estimates.
• Inspect properties, submit reports to landlords and follow up on any works or requirements that are raised in a timely manner.
• Peruse check out reports and quantify deductions from deposits and liaising with landlords and tenants to negotiate an agreement between them. If necessary, submitting disputes to the Tenancy Deposit Scheme or responding to disputes submitted by tenants.
• Maintain clear and constant communication between Property Management and Lettings and Accounts and Overseas offices
• Work together with the team to ensure landlords and tenants needs and requirements are being met and that excellent customer service is being maintained.
• Ensure ARLA Propertymark guidelines are followed