Property Management & Operations Coordinator

Travel Chapter; Ambleside; On-site; GBP 21,000 - 26,000; Full time

Job summary

Travel Chapter, based in Ambleside, is seeking a proactive Property Management Support colleague. The role covers day-to-day operations, owner/guest liaison, and collaboration with housekeepers and contractors to ensure smooth property management processes.

It is a varied, hands-on position focusing on exceptional guest experiences, strong relationships, and efficient admin, stock and supplier coordination.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused with experience handling enquiries.
• Strong organisation and time management.
• Proficient IT skills including MS Office and CRM.
• Good numeracy and literacy with data handling.
• Proactive problem-solver with initiative.
• Flexible with changing priorities.
• Energetic and team-oriented.
• Clear written and verbal communication.

Responsibilities

• Support daily operations of the Property Management team.
• Serve as first point of contact for owners, guests, and contractors.
• Manage phone and email inquiries professionally.
• Build relationships with property owners and service providers.
• Coordinate property checks, audits and stock management.
• Provide admin support including invoicing and reporting.
• Assist with onboarding of new housekeepers.

Skills

Communication skills

Customer service

Organisational skills

IT skills

CRM systems

Numeracy

Teamwork

Tools

Microsoft Office

CRM systems

Job description

Travel Chapter, based in Ambleside, is seeking a proactive Property Management Support colleague. The role covers day-to-day operations, owner/guest liaison, and collaboration with housekeepers and contractors to ensure smooth property management processes.

It is a varied, hands-on position focusing on exceptional guest experiences, strong relationships, and efficient admin, stock and supplier coordination.