Holiday Let Property Support Coordinator

Travel Chapter Ltd; Ambleside; On-site; GBP 24,000 - 28,000; Full time

Job summary

Travel Chapter Ltd is seeking a proactive Property Management Support to join our Ambleside team. The role covers admin, customer service and operational tasks to support day-to-day property management across our managed homes.

You’ll interact with owners, guests and contractors, coordinate communications, check properties ahead of arrivals, and help maintain high standards. A varied, hands-on role within a busy team.

Qualifications

• Outstanding communication and interpersonal skills for building relationships with owners, guests, housekeepers and contractors.
• Customer-focused approach with experience handling enquiries and providing excellent service.
• Excellent organisation and time management to juggle priorities and administer multiple tasks.
• Strong administrative skills with attention to detail and data accuracy.
• Confident IT skills including Microsoft Office and using CRM systems.

Responsibilities

• Support the daily operations of the Property Management team to ensure smooth running of the office and region.
• Be the welcoming first point of contact for owners, guests, housekeepers, contractors and visitors.
• Handle phone calls and emails promptly or redirect to the right teams.
• Build trusted relationships with property owners and respond to queries to support owner experience.
• Coordinate communication between owners, guests, housekeepers, trades and internal departments.
• Maintain relationships with housekeepers and contractors and grow the local network of service providers.
• Provide property information to housekeepers for guest arrivals and check owner portals for changes.
• Support property checks, audits and spot checks to maintain high standards.
• Assist with onboarding of new housekeepers and support the wider team with operational needs.
• Help manage property supplies, stock levels and replenishment where needed.
• Provide admin support including invoice processing, data checking and reporting.
• Take ownership of daily admin tasks and ensure information is recorded accurately.
• Support guests before, during and after their stay and capture feedback.
• Assist with laundry and linen operations and keep areas organised.
• Complete weekly office Health and Safety checks and follow procedures.
• Collaborate with Homeowner, Property Recruitment and Customer Service teams for joined-up service.
• Support delivery of Property Management targets and regional success.

Skills

Communication

Customer service

Organisation

IT skills

Data literacy

Team player

Tools

CRM systems

Microsoft Office

Job description

Travel Chapter Ltd is seeking a proactive Property Management Support to join our Ambleside team. The role covers admin, customer service and operational tasks to support day-to-day property management across our managed homes.

You’ll interact with owners, guests and contractors, coordinate communications, check properties ahead of arrivals, and help maintain high standards. A varied, hands-on role within a busy team.