Property Services Lead - Guest Experience & Ops

The Travel Chapter Ltd; Seahouses; On-site; GBP 55,000 - 65,000; Full time

Job summary

The Travel Chapter Ltd is seeking a Property Service Manager to lead and coordinate a busy operational team responsible for housekeeping, maintenance and guest readiness across a local property portfolio. This role blends people management, service delivery and operational coordination, ensuring standards are consistently high and the team is set up for success every day.

Essentially you will manage day-to-day operations, track KPIs, drive improvements, and maintain strong supplier relationships

Qualifications

• Proven experience managing people in a service or operational setting.
• Confidence coordinating multiple moving parts at pace.
• Experience delivering excellent customer service and handling complaints.
• Strong organisational and communication skills.
• A collaborative, problem-solving mindset.
• A focus on performance, efficiency and continuous improvement.

Responsibilities

• Lead and line-manage a mixed team of office and field-based staff.
• Plan rotas, schedules and holidays for year-round coverage.
• Coach and develop team members with regular feedback and reviews.
• Support recruitment, onboarding and training.
• Manage supplier relationships to support uninterrupted service.
• Deputise for senior managers when required.
• Promote a positive team culture built on communication and customer care.

Skills

People management

Operational coordination

Customer service

Communication

Problem solving

Performance improvement

Job description

The Travel Chapter Ltd is seeking a Property Service Manager to lead and coordinate a busy operational team responsible for housekeeping, maintenance and guest readiness across a local property portfolio. This role blends people management, service delivery and operational coordination, ensuring standards are consistently high and the team is set up for success every day.

Essentially you will manage day-to-day operations, track KPIs, drive improvements, and maintain strong supplier relationships