Property Operations Lead — Field & Office, On-Call

Travel Chapter; Swanage; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days’ paid holiday

Birthday day off

Holiday allowance £500 annual

Volunteer day

Family holiday discount

Life assurance

Social clubs

Christmas parties

Job summary

Travel Chapter in Swanage is seeking a Property Manager to oversee office coordination and field operations across the region. You will work closely with homeowners, housekeepers and tradespeople to ensure guest-ready properties and high standards.

The role blends office duties with 2–3 days in the field, including property checks, guest support, and local partner relationships. A UK driving licence is required; out-of-hours rota is paid as overtime.

Qualifications

• Experience coordinating field teams and managing multiple tasks.
• Excellent administrative and system skills with strong attention to detail.
• Experience in property, housing, estate agency or travel is an advantage (not essential).

Responsibilities

• Coordinating housekeepers, tradespeople and maintenance contractors.
• Managing schedules and turnaround times across a diverse regional portfolio.
• Handling guest and homeowner queries before, during and after stays.
• Conducting property checks to ensure standards of cleaning and maintenance are upheld.
• Ensuring properties remain compliant with relevant health, safety and legal requirements.
• Growing a trusted network of local housekeepers and tradespeople.
• Managing feedback and resolving issues professionally and sensitively.
• Maintaining accurate records and keeping systems up to date.
• Supporting our out-of-hours service on a rolling rota.
• Travelling locally for property visits, meetings or guest support.

Skills

Office coordination

Driving licence

Job description

Travel Chapter in Swanage is seeking a Property Manager to oversee office coordination and field operations across the region. You will work closely with homeowners, housekeepers and tradespeople to ensure guest-ready properties and high standards.

The role blends office duties with 2–3 days in the field, including property checks, guest support, and local partner relationships. A UK driving licence is required; out-of-hours rota is paid as overtime.