Property Management & Customer Service Advisor

Lumesse; Wirral; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Training and development

Career progression

Colleague discount / Perks at work / D

Gym discounts

Life assurance

Workplace pension scheme

Cycle to work scheme

Car leasing

Job summary

Connells Group UK is seeking an enthusiastic Customer Service Advisor (often called a Property Manager) to join our Lettings Department in Birkenhead, The Wirral. You will support property management and tenancy services for branches, landlords and tenants with a focus on first‑class customer service.

The role starts at £25,000 with a strong training pathway and opportunities for industry qualifications that include a £1,000 salary increase on passing.

Qualifications

• Strong customer service and clear communication skills.
• Team player with a collaborative mindset.
• Experience in contact or call centre environments preferred.
• Ability to stay calm under pressure and handle multiple tasks.

Responsibilities

• Act as central point of contact, resolving client and colleague queries.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople/contractors and keep customers informed.
• Organise safety inspections and manage remedial works.
• Liaise with landlords after property visits.
• Assist customers with general tenancy queries.
• Conduct weekly partnership calls and welcome calls with new customers.
• Respond promptly and courteously to landlords, tenants, contractors and internal partners.
• Provide first‑class service to maximise customer retention.
• Ensure deadlines, service levels and KPIs are met.

Skills

Strong customer service

Team player

Call centre experience

Calm under pressure

Negotiation

Planning & organisation

Analytical ability

Job description

Connells Group UK is seeking an enthusiastic Customer Service Advisor (often called a Property Manager) to join our Lettings Department in Birkenhead, The Wirral. You will support property management and tenancy services for branches, landlords and tenants with a focus on first‑class customer service.

The role starts at £25,000 with a strong training pathway and opportunities for industry qualifications that include a £1,000 salary increase on passing.