Property Maintenance Project Coordinator

Broadacres Housing Association Limited; Northallerton; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Health & safety training

Flexible working

EAP service

Job summary

Broadacres Housing Association Limited is seeking a highly organised Property Maintenance Project Coordinator to manage scheduling, resources and customer communications, ensuring repairs are completed safely and right first time.

You'll coordinate diaries, liaise with customers, contractors and suppliers, monitor performance data and drive improvements to scheduling systems and processes, supporting a proactive repairs service across our rural housing network.

Qualifications

• Experience in planning, scheduling, coordination or project support roles.
• Strong organisational and problem-solving skills.
• Excellent communication skills with a passion for customer service.
• Ability to manage multiple priorities in a busy environment.
• Advanced Microsoft Office skills, especially Excel and Word.
• Ability to build effective relationships with colleagues, contractors and stakeholders.

Responsibilities

• Coordinating operative schedules to maximise productivity and minimise downtime.
• Managing diaries, workload allocation and resource planning.
• Liaising with customers, contractors and suppliers to ensure excellent service delivery.
• Supporting repairs, maintenance projects and compliance activities.
• Monitoring performance data and identifying opportunities for continuous improvement.
• Working collaboratively across teams to resolve issues, prevent complaints and enhance the customer experience.
• Helping drive improvements to scheduling systems and operational processes.

Skills

Planning & scheduling

Coordination

Organisational skills

Communication

MS Office: Excel

Stakeholder management

Tools

Excel

Word

Job description

Property Maintenance Project Coordinator (Scheduler)

Are you a highly organised coordinator who thrives in a fast-paced environment?

We're looking for a proactive and customer-focused Property Maintenance Project Coordinator to play a key role in keeping our repairs and maintenance service running smoothly. You'll be at the heart of our operation, coordinating schedules, resources, materials and customer communications to ensure repairs are completed efficiently, safely and right first time.

What you'll be doing

• Coordinating operative schedules to maximise productivity and minimise downtime.
• Managing diaries, workload allocation and resource planning.
• Liaising with customers, contractors and suppliers to ensure excellent service delivery.
• Supporting repairs, maintenance projects and compliance activities.
• Monitoring performance data and identifying opportunities for continuous improvement.
• Working collaboratively across teams to resolve issues, prevent complaints and enhance the customer experience.
• Helping drive improvements to scheduling systems and operational processes.

What we're looking for

• Experience in a planning, scheduling, coordination or project support role.
• Strong organisational and problem-solving skills.
• Excellent communication skills with a passion for customer service.
• Confidence managing multiple priorities in a busy environment.
• Advanced Microsoft Office skills, particularly Excel and Word.
• Ability to build effective relationships with colleagues, contractors and stakeholders.

What we can offer:

• Competitive Salary: Alongside a generous annual leave package and flexible working options.
• Comprehensive Benefits: A range of benefits, including pension and health and safety training.
• Agile Working: Enjoy flexible working arrangements.
• Support for You: Additional perks to support your wellbeing, including our EAP service.

Why Broadacres?

At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.

Our Organisation

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: 'to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home.