Property Maintenance Coordinator

Maryhill Housing Association Limited; Glasgow; Hybrid; GBP 37,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave (pro rata)

15 days public holiday (pro rata)

Contributory pension scheme

Job summary

Maryhill Housing Association Limited in Glasgow is seeking an efficient Administrative Officer to support the Property Maintenance Team. You will act as the first point of contact for the Customer Experience Team regarding repair enquiries and will coordinate reactive and void works to ensure timely progress.

You will monitor actions, maintain accurate records and communicate with customers to uphold high service standards.

Qualifications

• Experience providing administrative and operational support.
• Experience coordinating repairs or service teams is desirable.
• Excellent communication and record-keeping skills.

Responsibilities

• Provide administrative and operational support to the Property Maintenance Team.
• Act as first point of contact for the Customer Experience Team regarding repair enquiries.
• Coordinate reactive and void works, liaising with contractors and customers.
• Monitor progress and ensure timely communication and accurate records.

Skills

Administrative support

Customer service

Coordination

Record keeping

Communication

Job description

The Company

Based in the north of Glasgow, Maryhill Housing has been established for over 40 years. We have over 3000 tenants and 700 owner occupiers who we provide a factoring service to. We offer a rewarding work environment and as a valued employee you will have the opportunity to make a real difference to both our local community and to people’s lives.

The Role

To provide comprehensive administrative and operational support to the Property Maintenance Team in delivering a responsive and high-quality repairs and maintenance service. The role will act as the first point of contact for the Customer Experience Team in relation to repair enquiries, coordinating reactive and void works, liaising with contractors and customers and monitoring agreed actions through to completion. The postholder will ensure works are progressed efficiently, records are accurately maintained and customers receive timely communication, contributing to overall service performance and standards.

On Offer

This role has a competitive salary banding of EVH Grade 6, PA17 £36,517 to PA20, to PA20 £39,921

Benefits

• 25 days annual leave (pro rata)
• 15 days public holiday (pro rata)
• access to a contributory pension scheme