Property Helpdesk Coordinator

The Business Connection Group; Chester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free city centre parking

Company pension

Private medical insurance

25 days holiday + BH

Employee Assistance Programme

Employee recognition awards

Retail discounts platform

Job summary

The Business Connection Group is seeking a Helpdesk Administrator in Chester to be the first point of contact for urgent property and safety enquiries, coordinating with contractors and updating internal systems. This fully office-based role operates Monday to Friday, 9am-5pm, at the Chester Head Office in the city centre.

Benefits include free city centre parking, a company pension, private medical insurance, 25 days holiday plus Bank Holidays, an Employee Assistance Programme, recognition

Qualifications

• Customer service and telephony experience required.
• Proficient in Excel and Outlook with inbox management.
• High degree of accuracy and attention to detail.
• Strong organizational skills and ability to prioritise and meet deadlines.
• Excellent written and verbal communication.
• Flexibility to cover other departmental tasks.
• Team player with ability to handle difficult conversations.

Responsibilities

• Be the first point of telephone contact for urgent property enquiries, clarifying details and providing initial guidance.
• Process and accurately record property enquiries on the internal database.
• Liaise with contractors to provide updates on estimated work and start dates, updating the internal system.
• Determine responsibility for repair issues and advise callers accordingly.
• Confirm completion of works with contractors and process recharges when required.
• Determine the correct accounting code when processing orders to maintain budgets.
• Communicate with internal departments following works to maintain stock and fixtures.
• Support contractor performance through feedback on time, cost, and quality.

Skills

Customer service

Telephone handling

Excel

Outlook

Accuracy

Organization

Communication

Teamwork

Tools

Internal database

Job description

The Business Connection Group is seeking a Helpdesk Administrator in Chester to be the first point of contact for urgent property and safety enquiries, coordinating with contractors and updating internal systems. This fully office-based role operates Monday to Friday, 9am-5pm, at the Chester Head Office in the city centre.

Benefits include free city centre parking, a company pension, private medical insurance, 25 days holiday plus Bank Holidays, an Employee Assistance Programme, recognition